post Re: Menu missing in Desktop

Menu Bar / Buttons + Timer Are Missing

tomcosta — Thu, 11 Mar 2021 13:58:29 GMT

The menu bar under the playing album with pause/play, replay, skip and thumbs has disappeared. I am using Chrome on windows 10 workstation. Everything is up to date and I have tried the chrome troubleshooting steps in help.

mod edit: changed title for clarity

Re: Menu missing

AlyssaPandora — Wed, 10 Mar 2021 20:27:24 GMT

Hi, @tomcosta. 👋

Thanks so much for posting about this.

Could you please send me a screenshot of exactly what you're seeing?

If you have a Windows machine please try using the Snipping Tool.

You can find specifics about this tool and how to use it here.
Then attach that screenshot in your next post.

Appreciate your help with this. 🎧

Re: Menu missing

tomcosta — Thu, 11 Mar 2021 12:40:48 GMT

Re: Menu missing

AlyssaPandora — Thu, 11 Mar 2021 13:57:10 GMT

Thanks so much for sending over that helpful screenshot, @tomcosta.

Based on your original message, it sounds like you've already run through the Chrome Troubleshooting steps here.

Have you tried listening to Pandora from a different browser like Firefox, Microsoft Edge, or the using the desktop app? If so, does the same issue occur?

This will help us determine if the issue is only related to Chrome.

You can also try rebooting your connection to see if that helps.

Shut down your device completely
Unplug your modem and router, wait one full minute, and then plug them back in
Wait five more minutes to allow the modem and router to fully boot back up
Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

Let me know. 🎧

Re: Menu missing

bbelden1g — Sat, 16 Jul 2022 19:20:06 GMT

I have the same problem. Seems unique to Chrome as Pandora OK on Edge & Firefox. Started a couple of weeks ago. I tried changing to Edge but too many other issues and did not want to change phones and tablets to Edge, so back to Chrome. Not having lower bar is a real inconvience when trying to pause or adjust sound only for Pandora. Will live with for now. Hopefully someone will come up with solution.

Re: Menu missing

AdamPandora — Sun, 17 Jul 2022 11:12:44 GMT

@bbelden1g Were you still having issues with this even after running through our suggested troubleshooting steps?

Let me know.