https://community.pandora.com/t5/Desktop/Problem-with-My-Collections/m-p/62105#M4648 <P>HI there,&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/568569">@trufflE</a>. <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>Sorry to hear that you're having trouble.</P> <UL> <LI>Which web browser are you using?</LI> <LI>Are you using the Pandora Desktop App for Windows / MAC?</LI> <LI>Could you send over a screenshot of the exact error message you're seeing? I've included instructions below.</LI> </UL> <P>++</P> <P><STRONG>Screenshot:</STRONG></P> <P data-aura-rendered-by="132:37526;a">If you have a Windows machine please try using the<STRONG><SPAN>&nbsp;</SPAN>Snipping Tool</STRONG>. You can find specifics about this tool and how to use it<SPAN>&nbsp;</SPAN><A href="https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots" target="_blank" rel="noopener">here</A>. Then attach that file in your next post.</P> <P data-aura-rendered-by="132:37526;a">If you have a Mac:</P> <OL data-aura-rendered-by="132:37526;a"> <LI>Hold down the Shift key and&nbsp;the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the<SPAN>&nbsp;</SPAN><STRONG>3</STRONG>&nbsp;key. This will save the screenshot as a file on your desktop. If you hit the<SPAN>&nbsp;</SPAN><STRONG>4</STRONG>&nbsp;key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.</LI> <LI>Attach that file in your next message.</LI> </OL> <P data-aura-rendered-by="132:37526;a">Thanks for your patience in the meantime.</P> Tue, 20 Apr 2021 18:15:48 GMT AlyssaPandora 2021-04-20T18:15:48Z https://community.pandora.com/t5/Desktop/Problem-with-My-Collections/m-p/62074#M4646 <P>Everytime I try to access My Collections, it will bring up the blue "sorry" screen. Anyone know how to fix this?</P> Tue, 20 Apr 2021 14:45:29 GMT https://community.pandora.com/t5/Desktop/Problem-with-My-Collections/m-p/62074#M4646 trufflE 2021-04-20T14:45:29Z https://community.pandora.com/t5/Desktop/Problem-with-My-Collections/m-p/62105#M4648 <P>HI there,&nbsp;<a href="https://community.pandora.com/t5/user/viewprofilepage/user-id/568569">@trufflE</a>. <span class="lia-unicode-emoji" title=":waving_hand:">👋</span></P> <P>Sorry to hear that you're having trouble.</P> <UL> <LI>Which web browser are you using?</LI> <LI>Are you using the Pandora Desktop App for Windows / MAC?</LI> <LI>Could you send over a screenshot of the exact error message you're seeing? I've included instructions below.</LI> </UL> <P>++</P> <P><STRONG>Screenshot:</STRONG></P> <P data-aura-rendered-by="132:37526;a">If you have a Windows machine please try using the<STRONG><SPAN>&nbsp;</SPAN>Snipping Tool</STRONG>. You can find specifics about this tool and how to use it<SPAN>&nbsp;</SPAN><A href="https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots" target="_blank" rel="noopener">here</A>. Then attach that file in your next post.</P> <P data-aura-rendered-by="132:37526;a">If you have a Mac:</P> <OL data-aura-rendered-by="132:37526;a"> <LI>Hold down the Shift key and&nbsp;the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the<SPAN>&nbsp;</SPAN><STRONG>3</STRONG>&nbsp;key. This will save the screenshot as a file on your desktop. If you hit the<SPAN>&nbsp;</SPAN><STRONG>4</STRONG>&nbsp;key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of.</LI> <LI>Attach that file in your next message.</LI> </OL> <P data-aura-rendered-by="132:37526;a">Thanks for your patience in the meantime.</P> Tue, 20 Apr 2021 18:15:48 GMT https://community.pandora.com/t5/Desktop/Problem-with-My-Collections/m-p/62105#M4648 AlyssaPandora 2021-04-20T18:15:48Z