post Re: Pandora Helper Not Responding in Desktop

Pandora Helper Not Responding

wiandolo — Tue, 27 Apr 2021 15:59:56 GMT

Mac running Version 11.2.3 Big Sur

When I look at the running processes using activity monitor the Pandora Helper process uses the most cpu time on my computer and consumes ~15-20% of active CPU. The process is also listed as "(Not Responding)" . I have killed the process and which causes Pandora to restart. On restart it still has the same performance profile listed above.

mod edit: changed title for clarity

Re: Pandora Help Process (Not Responding))

dwachtel — Tue, 27 Apr 2021 14:38:37 GMT

Same issued, just upgraded to Big Sur.

Re: Pandora Help Process (Not Responding))

AlyssaPandora — Tue, 27 Apr 2021 15:57:12 GMT

Hi there, @wiandolo @dwachtel. 👋

Nice to see you both around the community space.

Could you share a bit more about how you're listening?

Are you using a web browser to stream Pandora? If so, which one?
Or, are you using the Pandora Desktop App for MAC?
Do any error messages pop up during your listening sessions, or when you have to restart Pandora?

Thanks! 🎧

Re: Pandora Helper Not Responding

dwachtel — Tue, 27 Apr 2021 16:28:17 GMT

I am using the Pandora Desktop App for MAC, no error messages pop up, just see the process not responding in Activity Monitor - see attached screen shot.

Re: Pandora Helper Not Responding

AlyssaPandora — Tue, 27 Apr 2021 20:24:36 GMT

Hi, @dwachtel. 👋

This is very helpful. Thanks so much for reporting this, and for sending over that screenshot. I’ve shared this information with our engineering team on your behalf. 🎧

Re: Pandora Helper Not Responding

dwachtel — Wed, 19 May 2021 15:40:25 GMT

Can you guys lemme know if there is a fix yet for this issue.

Thanks, Doug

Re: Pandora Helper Not Responding

AlyssaPandora — Wed, 19 May 2021 15:59:19 GMT

Hi there, @dwachtel. 👋

Thanks for getting back to me. Unfortunately, I do not have an update or timeline for a fix regarding this issue. However, I have shared all of the information you've provided (including your screenshot) with our engineering team. Thanks for your patience. 🎧

Re: Pandora Helper Not Responding

gerrylinda — Mon, 20 Sep 2021 23:35:42 GMT

Same problem - please notify me when there is a fix. Thanks.

On Mac 11.6

Re: Pandora Helper Not Responding

volte — Mon, 03 Jan 2022 17:29:25 GMT

Coming up on 9 months. This is an easy fix for developers. You've got a loop or something in there that isn't yielding to the OS, so it can't checkin with the process.

Re: Pandora Helper Not Responding

obtuseness — Thu, 03 Feb 2022 14:22:36 GMT

I also have this issue on 11.6.2. It makes the desktop app unusable. I was trying out Pandora since I'm considering switching to pandora premium from spotify, but it's a PITA to use the browser for daily use.

Re: Pandora Helper Not Responding

spinneee — Mon, 13 Jun 2022 13:37:30 GMT

this problem just started for me on Big Sur 11.6.6 and when Pandora pauses, Apple Music opens. Any new info on this?