Windows Desktop App: Multiple error messages

halloranj — Mon, 14 Jun 2021 13:32:49 GMT

I am using a Dell desktop with plenty of Ram 32 gb super fast processor i7.

I do not want not want to run from a browser.

Here are the errors I have been getting see shared link. I could not attach files.

https://1drv.ms/u/s!As8HlO5fkzCGg8EBwrh5WQhSreaP4A?e=jgRl0K

If these issues still do not get resolved I will go elsewhere This is why I left Pandora premium in the first place but also when using from the web it would just stop playing. It is ridiculous that Pandora has still not fixed these issues.

Just this morning it will not even play through the app at all.

I am getting the same error now running from the web. Come on Pandora!

Moderator Edit: Edited title for clarity

Re: Windows Desktop App: Multiple error messages

AdamPandora — Mon, 14 Jun 2021 13:35:29 GMT

@halloranj It sounds like you are now running into a separate issue.

Error messages on Desktop App:

To clarify, have you already tried running through the troubleshooting steps we suggested previously?

If not, here they are once more:

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

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Error messages on web:

It sounds like you are also seeing these same errors when attempting to stream Pandora on a browser.

If you're listening from our website, what browser are you using?

Can you provide me with a screenshot of what you're seeing there as well?

Thanks again for working with us on this. 🤝

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Windows Desktop App: Multiple error messages

Re: Windows Desktop App: Multiple error messages