Podcasts Help on Chrome

lapsrrodgers — Fri, 10 Jan 2020 15:47:36 GMT

I am using an HP laptop and I always use Chrome. I am trying to listen to podcasts on the site, but nothing happens when I click on them.

mod edit: changing title for clarity

Re: Podcasts Help

TannerPandora — Fri, 10 Jan 2020 15:47:06 GMT

Hi @lapsrrodgers I've moved your post to our Desktop board to help keep things organized.

I took a quick peak on your account and wasn't able to replicate this on my end. Let's go ahead and try some troubleshooting steps.

First, I would recommend trying another web browser, such as FireFox, this will help determine whether or not this issue is browser-specific.

You can download Firefox here.

If you prefer Chrome, let's try these steps:

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
Select More Tools and then Clear Browsing Data.
On this screen, please select All time for the time range, and then click on Clear Data.
Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

Again, click the 3 vertical dots in the upper right, and select Settings.
Scroll down and click Advanced at the bottom.
Under Privacy and security, click Site Settings.
Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me know how it goes! 🎧

post Podcasts Help on Chrome in Desktop

Podcasts Help on Chrome

Re: Podcasts Help