post Unable to Play Albums in Desktop

Unable to Play Albums

IAMIOWAN — Tue, 06 Jul 2021 15:31:27 GMT

I have Pandora Premium and have been able to launch albums in the recent past. However today they will not launch (start playing). For example, James Taylor's greatest hits will not autoplay when I search for this album and select it. If I pause the album and try to restart it, nothing happens. The same holds true for several other albums I like to listen to. I rebooted pandora several times and I even rebooted my computer - problem is not resolved.

mod edit: format

Re: UNABLE TO LAUNCH ALBUMS

AlyssaPandora — Tue, 06 Jul 2021 15:31:04 GMT

Hi there, @IAMIOWAN. 👋

Could you share more about how you're listening?

Are you using a MAC or Windows computer?
Are you using the Pandora Desktop App?
If you're using a web browser, which one?
Have any error messages popped up? If so, what exactly does it say?

Let me know. 🎧

Re: UNABLE TO LAUNCH ALBUMS

IAMIOWAN — Sun, 11 Jul 2021 14:31:38 GMT

Thank you for your prompt response!

I am using a Windows 10 based desktop computer to access Pandora.
I go directly to the Pandora website to launch it.
I just tried to launch (start) the Elton John album (album title) and it WORKED.
This tells me that I was experiencing a technical glitch, probably on Pandora's end.
I will test this out with a few other albums, but it appears that I am now "good to go"..
Best Regards,
Glen Kemp

Re: Unable to Play Albums

AlyssaPandora — Mon, 12 Jul 2021 13:51:46 GMT

Thanks for letting me know, @IAMIOWAN.

If this issue persists, please let me know which browser you're using (Microsoft Edge, Google Chrome, etc.) In the meantime, I've included troubleshooting steps for all Pandora supported web browsers below.

Web Browser Troubleshooting Steps:

I hope this is helpful. Enjoy the tunes! 🎧