post Re: Premium Session Ad Doesn't Load in Desktop

Premium Session Ad Doesn't Load

hunter2 — Wed, 21 Jul 2021 17:26:44 GMT

On my chrome OS desktop I allowed ads for the website and whenever I try to get the prmium with a ad it never loads. The following video will tell you more.

mod edit: changed title for clarity

Re: Premium Session Ad Doesn't Load

AlyssaPandora — Wed, 21 Jul 2021 17:28:28 GMT

Hi there, @hunter2. 👋

Are you hitting your Premium Session limit?

Do you receive any error messages when this happens?

Are you able to take a screenshot of exactly what you see when you attempt to launch a Premium session from your computer? I can send over steps to capture a screenshot if needed.

Let me know. 🎧

Re: Premium Session Ad Doesn't Load

hunter2 — Wed, 21 Jul 2021 18:13:11 GMT

No I haven't hit my limit at all, it just does nothing When I click on play song (screenshots uploaded)

Re: Premium Session Ad Doesn't Load

AlyssaPandora — Wed, 21 Jul 2021 20:25:04 GMT

@hunter2 Have you tried using an alternate web browser?

If not, could you try and let me know if the same issue occurs?

Thanks for sticking with me on this. 🎧

Re: Premium Session Ad Doesn't Load

hunter2 — Thu, 22 Jul 2021 15:52:28 GMT

Cannot access a different browser because i'm on a school computer.

Re: Premium Session Ad Doesn't Load

AlyssaPandora — Fri, 23 Jul 2021 15:44:59 GMT

Thanks for clarifying, @hunter2. There may be a block for this on your computer. Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers.

If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature:

It also sounds like you're using a Chrome web browser to stream Pandora, you can also try running through these steps to see if it helps: Chrome Troubleshooting

Re: Premium Session Ad Doesn't Load

hunter2 — Wed, 28 Jul 2021 17:09:21 GMT

Sorry it's been so long. I was on quarantine, apologies for the waiting, and thank you I will try this!