post Re: Was the problem on Pandora fixed? in Desktop

RESOLVED 10/8/21: Playback Issues on Web

Nadnerb_YT — Mon, 11 Oct 2021 15:04:43 GMT

So yesterday, I found that I couldn't play any stations on Pandora from my laptop. After a few hours of waiting, I came onto the Community page to see if anyone else was experiencing the problem, and I saw the notice staying that Pandora was experiencing an issue. Now that notice is gone, but I still can't play any music off of my laptop. Did the problem get fixed and then happen again, or does the notice disappear after a period of time? Any help will be appreciated!

(P.S., Pandora still completely works on my mobile device, it is just my laptop experiencing this problem.)

mod edit: changed title for clarity

Re: Was the problem on Pandora fixed?

murraytina78 — Fri, 08 Oct 2021 16:15:05 GMT

Im having the same issue and have been since I downloaded the software update to my Samsung Galaxy A21. Are the two related? Does anyone know? Please help! I even lost my contacts

Tina

Re: Was the problem on Pandora fixed?

AdamPandora — Fri, 08 Oct 2021 16:39:50 GMT

@Nadnerb_YT I moved your post over to the Desktop space.

The issue you were experiencing yesterday should have been resolved.

Could you tell me a bit more about what is happening?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Was the problem on Pandora fixed?

AdamPandora — Fri, 08 Oct 2021 16:41:28 GMT

@murraytina78 Could you tell me a bit more about what is happening?

Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Was the problem on Pandora fixed?

Nadnerb_YT — Fri, 08 Oct 2021 17:36:15 GMT

I am using Windows and on the website. I'm currently using the Microsoft Edge browser. There is an error message only on the website saying:

"Something has gone wrong. We're working on this issue, and we'll have things back to normal soon."

There was also a notice on the Community page, but I don't remember what it said entirely...

Here is the SS:

Thank you for helping me out.

***EDIT***

I just went through my stations, and only a few of them will play without error. The rest show the pop-up message and won't play. Hope this info is crucial to fixing the problem.

Re: We're having trouble playing audio on this device.

Gianna — Fri, 08 Oct 2021 22:25:11 GMT

Hi! I'm having the same problem that this person had. I've been listening to pandora on my phone just fine, and my Mac has been working too up until yesterday. only my Mac is doing this and I've already tried allowing access, restarting my laptop, and even refreshing the browser.

Re: RESOLVED 10/8/21: Playback Issues on Web

AlyssaPandora — Mon, 11 Oct 2021 15:06:13 GMT

Hi there, @Nadnerb_YT @Gianna. 👋

On Friday, we did experience an issue with playback and a banner was posted on Community about this. We believe this issue has now been resolved.

Are you still having trouble?

Let me know. 🎧

Re: RESOLVED 10/8/21: Playback Issues on Web

Nadnerb_YT — Mon, 11 Oct 2021 17:26:10 GMT

Thank you, @AlyssaPandora. There is no more trouble in the browser, so it's safe to say the problem is gone. Thank you once again! 👍

Re: RESOLVED 10/8/21: Playback Issues on Web

AlyssaPandora — Mon, 11 Oct 2021 17:28:07 GMT

Awesome! Thanks for confirming, @Nadnerb_YT. 👍

Feel free to tag me if you notice anything else. I'm always happy to help.