post Re: Podcasts aren't playing in Desktop

Podcasts aren't playing

EinsteinN — Thu, 28 Oct 2021 17:18:39 GMT

Hello Pandora.

I have been trying to listen to some of the podcasts that I've collected. However, for some reason, they don't work. Can you please help me with this problem? I am currently using a ChromeBook.

Re: Podcasts aren't playing

AdamPandora — Thu, 28 Oct 2021 17:42:59 GMT

@EinsteinN Could you tell me a bit more about what is happening?

Are you unable to play all podcasts, or just some of them?
- Can you give me the names of some of the podcasts that you are unable to play?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Podcasts aren't playing

EinsteinN — Thu, 28 Oct 2021 20:16:16 GMT

1. All of the podcasts aren't playing. The topic for most of them is news and politics.

2. I sometimes get an error message. In summary, it says that the Pandora Team has received the problem and is trying to fix it. However, this problem has been going on since Monday.

3. Here's a screenshot of what happens. I click the play button and it doesn't move or make any sound. Thanks for trying to help.

Re: Podcasts aren't playing

AdamPandora — Fri, 29 Oct 2021 12:42:12 GMT

Thanks for following up with that information, @EinsteinN.

I moved this thread over to the Desktop space since this issue sounds specific to your Chromebook device.

I recommend running through the following troubleshooting steps to see if they resolve this: Chrome Troubleshooting

Let me know how it goes.