post Re: Safari 15.0: "Trouble Playing Audio" Error in Desktop

Safari 15.0: "Trouble Playing Audio" Error

alacat — Mon, 25 Oct 2021 14:36:25 GMT

Same problem here, everything normal except no audio. IOS on iMac desktop. Support is worthless. They just keep sending the same thing over and over. Tried everything listed, nothing works. Ideas?

Re: We're having trouble playing audio on this device.

AlyssaPandora — Fri, 22 Oct 2021 15:56:22 GMT

Hi, @alacat. 👋

Sorry to hear that you're having trouble with this error message.

Let's try rebooting your connection:

Shut down your device completely;
Unplug your modem and router, wait one full minute, and then plug them back in;
Wait five more minutes to allow the modem and router to fully boot back up;
Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

Hope this helps. Feel free to let us know how it goes. 🎧

Re: We're having trouble playing audio on this device.

alacat — Fri, 22 Oct 2021 21:35:12 GMT

No, that doesn’t work. Not the first time, not the 10th time. Pandora plays fine on my iPhone, and my iPad, and my wife’s devices. It just will not do audio on the iMac desktop.

Re: We're having trouble playing audio on this device.

AlyssaPandora — Mon, 25 Oct 2021 13:03:17 GMT

Hi, @alacat. 👋

Thanks for your patience over the weekend. An internal ticket has been open to investigate this issue while playing Pandora using Safari 15.0. Our engineering team is looking into this. At this time, I would recommend using an alternate web browser to stream Pandora.

We appreciate your patience during this process. 🎧

Re: Safari 15.0: "Trouble Playing Audio" Error

alacat — Sun, 31 Oct 2021 17:56:16 GMT

I need up going with Amazon Music on the desktop instead.