post Re: Music keeps going on and off in Desktop

Desktop: Sound Mutes but Song Timer Continues

Rickta — Fri, 24 Sep 2021 15:16:01 GMT

A similar fault is happening with me. I'm listening on an iMac. When I open Pandora sound is on only for a few minutes then the sound mutes, but in all appearances the music is still playing, the sound icon isn't muted, and the song time indicator is moving. The only way I found to get the sound back on is to close and restart Pandora, or change the station. Please advise on how I might resolve this. Thank you

Re: Desktop: Sound Mutes but Song Timer Continues

AlyssaPandora — Fri, 24 Sep 2021 15:19:30 GMT

Hey, @Rickta. 👋

I moved your post over to the Desktop forum to keep the community space organized.

How are you listening when this happens?

Are you using the Pandora Desktop App for Mac computers?
Or, are you using a web browser? If so, which browser?
Have any error messages popped up? What does it say?

In the meantime, here are some good steps to try out to see if it helps resolve your issue:

Safari Troubleshooting
Chrome Troubleshooting
Firefox Troubleshooting
Pandora Desktop App for Mac Troubleshooting

Let me know how it goes. 🎧

Re: Desktop: Sound Mutes but Song Timer Continues

bwydra — Sun, 03 Oct 2021 14:47:24 GMT

Thanks I'll try it

Re: Desktop: Sound Mutes but Song Timer Continues

AlyssaPandora — Mon, 04 Oct 2021 15:10:28 GMT

Sounds good, @bwydra.

Feel free to let me know how it goes, and whether those steps help. 🎧

Pandora not playing on my PC with Firefox and Windows 10.

Dukey — Wed, 27 Oct 2021 14:08:53 GMT

Pandora not playing on my PC with Firefox and Windows 10.

My account works fine on the iPhone. But on the PC I hit the play button and no sound, though I can tell the song is playing.

Re: Pandora not playing on my PC with Firefox and Windows 10.

AdamPandora — Wed, 27 Oct 2021 14:11:27 GMT

@Dukey I moved your post over to this existing thread: Desktop: Sound Mutes but Song Timer Continues

Here are a few things to check:

Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page.

If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners.

If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen.

+++++++++++++++++++++++++

If this doesn't help, I recommend running through the following troubleshooting steps: Firefox Troubleshooting

Let me know how it goes.

Re: Music keeps going on and off

cherrylward — Wed, 10 Nov 2021 19:55:45 GMT

Hewlett Packard desktop -- no error messages, the music just stops yet the dots are still moving as if the music is still playing. This is occurring on every station. The music plays for a few minutes and stops as described above.

Re: Music keeps going on and off

AdamPandora — Wed, 10 Nov 2021 20:11:36 GMT

@cherrylward Could you tell me a bit more about what is happening?

Are you listening from:

Our website, or the desktop app? If you're listening from our website, what browser are you using?

Let me know.

Re: Music keeps going on and off

cherrylward — Wed, 10 Nov 2021 20:45:14 GMT

It seems to be ok now. Thanks for your response.

Re: Music keeps going on and off

AdamPandora — Wed, 10 Nov 2021 22:02:40 GMT

@cherrylward Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Audio stops, "playback" continues

shawnah — Wed, 11 May 2022 14:42:31 GMT

When playing Pandora on my computer or laptop, the sound will stop but the bar tracking the song progress continues. It will move on to the next song but the audio never comes back. If I refresh immediately, the song continues. If I wait a bit, it refreshes to a new song, which plays and then will stop as mentioned above.

The other programs most commonly running when this occurs are Gmail, Google Drives, Calendar, Sheets, and Docs. I do not have any other audio playing programs running. The internet is not having difficulties with connectivity, and I have been on different networks.

Feedback is greatly appreciated. I have Pandora Premium and if I didn't use it on my phone so much during work commutes, I'd cancel the subscription.

Re: Audio stops, "playback" continues

TannerPandora — Thu, 12 May 2022 18:49:05 GMT

Hi @shawnah! Thanks for posting.

I moved your message over to an existing thread in our Desktop board: Sound Mutes but Song Timer Continues

Does this only happen on web or the desktop app too?

In the meantime, I recommend trying some of the troubleshooting steps that @AlyssaPandora has suggested above. You can find the steps here.

Re: Audio stops, "playback" continues

shawnah — Tue, 06 Sep 2022 19:19:10 GMT

It happens on the web. I am unable to download the desktop app on my work computer. I have followed the troubleshooting suggestions of @AlyssaPandora and do not have any of the mentioned issues from Chrome.

Re: Desktop: Sound Mutes but Song Timer Continues

jeff8009 — Fri, 18 Nov 2022 14:51:31 GMT

Using Chrome, clearing the cache and restarting and the Browser version of Pandora will lose sound as the song continues to play.

This just started happening a few weeks ago. I have been using the same system, same browse, same anti virus program and same firewall, log in and settings for years. Now, all of a sudden, via the desktop app or the Chrome browser, the sound stops, but the song continues. Honestly sounds like a server issue to me.

Please let me know if there is anything you can do for me. I started to switch over to Amazon Music, but want to come back to Pandora as it is the better program.

Regards

Jeff

Re: Desktop: Sound Mutes but Song Timer Continues

GeraldPandora — Fri, 18 Nov 2022 17:26:46 GMT

Hi @jeff8009 👋 Thanks for posting!

It seems like you already ran through Chrome Troubleshooting Steps, but still experiencing this issue.

Does this issue only happen on your Chrome browser? I suggest trying a different browser like Firefox or Edge to see if this is a browser-related issue.

In addition, if this issue is happening on your desktop app too, please run through our Desktop Troubleshooting steps to see if this helps.

+++

However, if the issue is persistent in all areas, would you mind answering the following questions:

If you're on a computer what is your make & model? (PC, Mac)
Who is your internet provider?
Are you using a VPN?
Do you have an Ad-Blocker installed?

Thanks for sharing and let us know how it goes!