post Re: My pandora wont play in Desktop

Chrome: Spinning Wheel + No Music Plays

SalFalko — Thu, 13 Jan 2022 17:58:45 GMT

Windows on Desktop in a web browser. No error message. Just a spinning circle.

I have even tried rebooting and upgrading Still wont play

Re: My pandora wont play

SalFalko — Tue, 11 Jan 2022 20:32:21 GMT

I have even tried rebooting and upgrading Still wont play

Re: Chrome: Spinning Wheel + No Music Plays

AlyssaPandora — Thu, 13 Jan 2022 17:59:44 GMT

Hi there, @SalFalko. 👋

Thanks for letting us know about this issue. You should be able to listen to Pandora whether you're an ad-supported listener or have a paid subscription. Sorry for any trouble this has caused.

Could you share more about how you're listening from your computer?

Are you using a MAC or Windows computer?
Are you using the Pandora Desktop App?
Or, are you using a web browser? If so, which one?
Have any error messages appeared? What does it say?

Let me know, and I can follow up with some troubleshooting steps. 🎧

Re: My pandora wont play

AlyssaPandora — Thu, 13 Jan 2022 15:20:14 GMT

@SalFalko Thanks for the follow up. Which web browser are you using when this issue occurs?

I would first recommend running through the standard troubleshooting steps for your specific browser while I have a trace enabled on your Pandora account:

Let me know how it goes. 🎧

Re: My pandora wont play

SalFalko — Thu, 13 Jan 2022 17:35:00 GMT

Jeez! So I am just left on my own?

I was using chrome

Re: My pandora wont play

AlyssaPandora — Thu, 13 Jan 2022 17:54:02 GMT

@SalFalko Not at all - I'm happy to walk you through the troubleshooting steps below. I've also enabled a trace on your Pandora account in case we need to share this issue with our engineering team.

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
Select More Tools and then Clear Browsing Data.
On this screen, please select All time for the time range, and then click on Clear Data.
Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

Again, click the 3 vertical dots in the upper right, and select Settings.
Scroll down and click Advanced at the bottom.
Under Privacy and security, click Site Settings.
Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Try a different browser.

Using a different browser such as Firefox may help.

5. Restart your computer and try Pandora again.

Let me know how it goes. 🎧