post Re: Ad-blocker with Free Account in Desktop

Ad-blocker with Free Account

whocares2 — Thu, 13 May 2021 14:35:36 GMT

I am having the same issue. Yes I have adblockers but they are turned off for all things Pandora. Everything was working up until this past weekend.

I am on 2 different Mac (Big Sur & Catalina)

I am visiting Pandora.com via Safari & Firefox (Chrome for testing)

Ad-blocker with Free Account

verasullivan — Thu, 13 May 2021 14:34:37 GMT

look to the far right screen, this stops the music and I do not know how to fix it. can you please help put the adds back so my music doesn`t stop.

thank you

Vera Sullivan

Re: Ad-blocker with Free Account

AlyssaPandora — Fri, 28 May 2021 15:10:48 GMT

Hi there, @verasullivan @whocares2. 👋

To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

If that doesn't help, I would recommend checking your anti-virus software (if you have one). Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature:

Another option is to check your privacy settings. Some extensions may also act as an ad-blocker. Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance.

You can also bypass using your web browser to stream Pandora by downloading our Desktop App.

Re: Ad-blocker with Free Account

Constance — Fri, 14 May 2021 07:48:25 GMT

Yes same here.

Re: Ad-blocker with Free Account

AlyssaPandora — Fri, 14 May 2021 13:20:55 GMT

Hi there, @Constance. 👋

Thanks for letting us know about this.

Please check out the accepted solution for this thread here.

This should help out with that error message.

Hope this information is helpful. 🎧

Re: Ad-blocker with Free Account

amyleigh316 — Thu, 27 May 2021 22:18:48 GMT

I am having the same issue. My ads were working, and then I just all of a sudden got an error notice. When I click the "help page" link it goes to this:

Re: Ad-blocker with Free Account

AlyssaPandora — Fri, 28 May 2021 15:12:03 GMT

Hey there, @amyleigh316. 👋

Sorry about that! Thank you so much for letting me know.

I updated the link to reflect the correct one in the accepted solution.

You can find it here.

Hope this is helpful. 🎧

Re: Unable to Whitelist Pandora and Can't Locate Any Ad Blocker

karlacat19 — Wed, 02 Jun 2021 18:37:00 GMT

I'm having same problem, too many hoop to jump that I don't understand. Will just go back to Spotify

Re: Unable to Whitelist Pandora and Can't Locate Any Ad Blocker

AlyssaPandora — Wed, 02 Jun 2021 19:34:38 GMT

Hi there, @karlacat19. 👋

Nice to see you around the community space.

We hope you can understand that advertisements allow us to continue to offer free access to stations and other features. This is also true for many other services. To avoid experiencing any listening issues, you can find steps on how to add Pandora to the allowlist in your ad blocker on our help page.

Let us know if you need further assistance with this. 🎧

AD BLOCKER TO STOP SO CAN PLAY PANDORA

PIZZAHUT — Thu, 03 Jun 2021 17:39:11 GMT

How do you stop adblocker from playing pandora so can listen to music

Re: Ad-blocker with Free Account

AlyssaPandora — Thu, 03 Jun 2021 18:55:34 GMT

Hey, @PIZZAHUT. 👋

Please check out my message about managing your ad-blocker settings in my post here.

I hope this helps. 🎧

Listening via Vivaldi

skarmartin — Mon, 19 Jul 2021 00:37:23 GMT

I keep getting the adblocker when I try to play through Vivaldi (which is up to date:

4.0.2312.41

)

However, when I play through my older Opera browser it plays fine. I have been recently told that opera isn't a good browser, and I have finally almost gotten Vivaldi back to how I like it

Kind Regards,

Scott

Re: Listening via Vivaldi

AdamPandora — Mon, 19 Jul 2021 12:28:50 GMT

@skarmartin I moved your post over to this existing thread: Ad-blocker with Free Account

Check out the accepted solution to this thread for more information about managing your ad-blocker settings.

Hope this helps!

Re: Ad-blocker with Free Account

skarmartin — Mon, 19 Jul 2021 21:36:30 GMT

I am not using an adblocker, the only extensions I have installed are Grammarly and ImTranslator

Re: Ad-blocker with Free Account

AlyssaPandora — Tue, 20 Jul 2021 12:53:09 GMT

Hi, @skarmartin. 👋

Thanks for following up with those details. Unfortunately, Vivaldi and Opera are not supported web browsers to stream Pandora. I would recommend checking out our web specifications here: Minimum Web Specifications

Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge.

Ad Blocker Error:

Some anti-virus software like Kaspersky can have anti-banner settings enabled that behave similarly to ad blockers. If you're using Kaspersky software, identify the version you have installed and follow their instructions on how to disable that feature:

Since there are so many variations of ad blocking software and programs, we are unable to provide instructions for all of them. If you continue to have trouble, please reach out to the security software's or device manufacturer's support team for additional assistance. You can also bypass using your web browser to stream Pandora by downloading our Desktop App.

I hope this information is helpful. 🎧

i'm having this issue on my chromebook

brendensnider2 — Tue, 23 Nov 2021 16:19:27 GMT

We're having trouble playing audio on this device.

We can't load media right now. This is commonly caused by overzealous ad blockers or privacy extensions. Please check that your browser extensions are not blocking our audio and refresh the page. If you continue to see this error you should contact support.

Refresh Go To Support

Re: Ad-blocker with Free Account

AlyssaPandora — Tue, 23 Nov 2021 16:49:52 GMT

Hey there, @brendensnider2. 👋

I moved your post over to this existing thread: Ad-blocker with Free Account

Please check out the accepted solution here.

Hope this helps! 🎧

Re: my browser will not take me to pandora

rjm713 — Mon, 27 Dec 2021 06:06:26 GMT

Hi. I'm using WIN 10 on my laptop. Your website. MS Edge. Error message: "We can't load media right now. This is commonly caused by overzealous ad blockers or privacy extensions. Please check that your browser extensions are not blocking our audio and refresh the page."

Your advice is greatly appreciated.

Re: Ad-blocker with Free Account

AlyssaPandora — Mon, 27 Dec 2021 13:05:07 GMT

Hey there, @rjm713. 👋

Thanks for posting about that error message. This issue is most likely related to your ad-blocker settings within your web browser. That being said, I moved your post over to this existing thread: Ad-Blocker with Free Account

Please check out the accepted solution here.

Hope this helps! 🎧

Re: Ad-blocker with Free Account

lil4ry — Fri, 11 Feb 2022 19:24:00 GMT

Hi, I'am larry and idk how to trun off my ad blocker. could you help me?