post Re: Desktop: Shuffle + Thumb Issues when Using Different Computers in Desktop

Desktop: Shuffle + Thumb Issues when Using Different Computers

barleyguy — Tue, 22 Feb 2022 17:35:07 GMT

Hi. This is a bug report. I can't see how it could be anything I'm doing...

I use Pandora on two Windows computers and an Android tablet regularly, generally every day. When I edit the shuffle selections on one computer, the other computer will play that mix, but the edit shuffle will show the previous selections. To make the playback mix what it shows, I have to unselect and reselect stations I want in the mix.

Also, when I do thumbs up on one computer, the other computer will play that song in the future, but it won't have the white thumbs up symbol highlighted.

I'm guessing this is a caching issue, where some information is being cached on the local computer and the cache not being updated if a change is made on the other computer.

This is a fairly minor issue, but it's a bit of a nuisance.

Thanks,

Harley.

mod edit: changed title for clarity

Re: Desktop: Shuffle + Thumb Issues when Using Different Computers

AlyssaPandora — Tue, 22 Feb 2022 18:22:37 GMT

Hi there, @barleyguy. 👋

Thanks for reporting your experience, and sorry for any inconvenience this has caused.

It does sound like a caching issue where computer 2 isn't being updated after the changes are made on computer 1.

Could you share a bit more about how you're listening when this happens?

Which web browser(s) are you using on each computer?
Are you listening on both computers at the same exact time?
Have you tried refreshing the browser on computer 2 after making the shuffle changes on computer 1?
Do any error messages pop up?

Also, are you having issues with your shuffle / thumbs on your Android device? Or, is everything reflected when you make changes?

Let me know. 🎧

Re: Desktop: Shuffle + Thumb Issues when Using Different Computers

barleyguy — Wed, 23 Feb 2022 23:13:01 GMT

Hi. I'm using Chrome on both computers. Probably the latest version or one back. I never run them at the exact same time. I'd be able to hear them both as they're in the same house.

I haven't tried clearing the cache or anything like that. I do always close the browser between sessions. I suspect clearing cache might be a temporary fix but might make diagnosis more difficult.

There are no error messages. As far as I can tell it's probably a UI layer problem and the playback is working fine otherwise.

I'm not sure about Android. On Android I usually press play and then turn the screen off.

I may be able to experiment some more this weekend.

Thanks,

Harley.

Re: Desktop: Shuffle + Thumb Issues when Using Different Computers

AlyssaPandora — Mon, 28 Feb 2022 16:12:57 GMT

Thanks for the follow up, @barleyguy. I will share your feedback with our engineering team.

We appreciate your patience during this process. 🎧

Re: Desktop: Shuffle + Thumb Issues when Using Different Computers

barleyguy — Sat, 12 Mar 2022 03:23:43 GMT

Hi. I'll mark your answer as a solution, as I hope this will become some sort of story for the development team. Thanks for your help. 🙂