post Re: Beginning of song skips/cuts while using Pandora desktop (Jabra Evolve 75) in Desktop

Song skips/cuts while using Jabra Evolve 75

SLjimbolian — Wed, 06 Jul 2022 13:25:50 GMT

Beginning of song skips/cuts while using Pandora desktop (Jabra Evolve 75)

Not sure if it's related to my wireless headset, but I'm using Jabra Evolve 75 wireless headset to listen to Pandora on my Windows desktop. It wasn't until recently that whenever a song starts playing, it would skip/jump in the beginning for maybe 2-3 seconds.

It's gotten annoying, so I was wondering if anyone else is having the same issue.

Re: Beginning of song skips/cuts while using Pandora desktop (Jabra Evolve 75)

AdamPandora — Wed, 06 Jul 2022 13:24:27 GMT

@SLjimbolian Could you tell me a bit more about what is happening?

If you are on a computer, are you listening from:

Our website, or the desktop app? If you're listening from our website, what browser are you using?

Is there an error message? If so, what does it say?
Additionally, are you only experiencing this issue with Pandora?
- Have you tried streaming other apps such as YouTube?
- If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for working with me on this. 🤝

Re: Beginning of song skips/cuts while using Pandora desktop (Jabra Evolve 75)

SLjimbolian — Wed, 06 Jul 2022 20:14:44 GMT

1. I'm using Pandora's website (www.pandora.com)

Also, I'm using Google Chrome version 102.0.5005.115. The same problem occurs on Microsoft Edge.

2. No error message, it just skips/jumps at the beginning of the song for about a second or two and then plays the rest of the song normally.

3. I could not replicate the issue on YouTube or other sites.

I should mention that the Jabra Evolve 75 are Bluetooth enabled.

One more thing add: the Jabra Evolve works fine when I use them with the Pandora app on my iPhone.

Re: Beginning of song skips/cuts while using Pandora desktop (Jabra Evolve 75)

AdamPandora — Wed, 06 Jul 2022 20:16:21 GMT

Thanks for following up, @SLjimbolian.

I recommend running through the following troubleshooting steps:

Let me know how it goes.

Re: Song skips/cuts while using Jabra Evolve 75

SLjimbolian — Thu, 14 Jul 2022 17:14:04 GMT

Still getting the skipping/jumping at the beginning of the song problem while listening with Jabra Evolve headphones. I tried the troubleshooting steps from above (including clearing browser data and cache).

Other steps I've taken include:

- Restarting my PC

- Disconnecting and reconnecting the Jabra headphones as well as re-adding them to Bluetooth.

One more important thing I should mention: when I turned off the headphones and listen through my laptop's speakers, I still get the jumping/skipping.

mod edit: merged comments

Re: Song skips/cuts while using Jabra Evolve 75

AlyssaPandora — Thu, 14 Jul 2022 17:21:25 GMT

Thanks so much for providing those details and for running through the troubleshooting steps, @SLjimbolian.

I'd like to report this over to our engineering team.

Are you receiving any error messages when this happens? If so, what exactly does it say?

Let me know. 🎧

Re: Song skips/cuts while using Jabra Evolve 75

SLjimbolian — Thu, 14 Jul 2022 20:56:50 GMT

No error messages. It would just skip/jump the first few seconds when beginning a new song.