Chrome: Play Button Doesn't Work

Carrie1835 — Mon, 24 Oct 2022 17:21:53 GMT

I am having the same issue using Google Chrome on a my PC. I purchased the Premium Music on Firday, 10/21/22. Today is my first time to use it since I upgraded and I can't get the play button to work. 😞 Please help.

Re: Web: Play Button Doesn't Work After Premium Access

AlyssaPandora — Mon, 24 Oct 2022 17:20:12 GMT

Hi there, @Carrie1835. 👋

I moved your post over to a new thread as this is a different issue.

In the meantime, I do see that you were able to upgrade successfully. Let's try some troubleshooting for your Chrome web browser.

1. Update Chrome.

2. Clear Browsing Data (including browsing history, cache and cookies):

Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar).
Select More Tools and then Clear Browsing Data.
On this screen, please select All time for the time range, and then click on Clear Data.
Restart the browser and go back to pandora.com.

3. Bypass the Pop-up Blocker for Pandora:

Again, click the 3 vertical dots in the upper right, and select Settings.
Scroll down and click Advanced at the bottom.
Under Privacy and security, click Site Settings.
Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add.

4. Turn off extensions.

Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser.

5. Allow Pandora within your firewall or antivirus.

If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.

6. Try a different browser.

Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me know how it goes. 🎧

post Re: Web: Play Button Doesn't Work After Premium Access in Desktop

Chrome: Play Button Doesn't Work

Re: Web: Play Button Doesn't Work After Premium Access