post MAC Desktop App: Crashing on startup in Desktop

MAC Desktop App: Crashing on startup

Oscar22 — Thu, 09 Nov 2023 18:06:45 GMT

I got a new laptop and installed the Pandora desktop app.

It crashes immediately on startup.

The laptop is a 2023 Apple MacBook Pro M3.

Here is the very start of the crash report:

-----------------

Thread 0 Crashed:

0 runtime 0x7ff7ffd4e544 0x7ff7ffd4a000 + 17732

Thread 0 crashed with ARM Thread State (64-bit):

x0: 0x0000000000000022 x1: 0x0000000000000000 x2: 0x00007ff7ffd7b311 x3: 0x0000000000000800

x4: 0x00007ff7ffd7640e x5: 0x0000000000000000 x6: 0x000000000000002c x7: 0x0000000000000000

x8: 0x00007ff7ffd85000 x9: 0x0000000000000000 x10: 0x00000000fffffed4 x11: 0x0000000000000010

x12: 0x0000000000000078 x13: 0x000000000000001e x14: 0x00007ff7ffd6d980 x15: 0x00007ff7ffd858b4

x16: 0x0000000000000209 x17: 0x000000030460fac7 x18: 0x000000030461008b x19: 0x00007ff7ffd7b311

x20: 0x00007ff7ffd7b311 x21: 0x0000000000000063 x22: 0x00007ff7ffd75ddf x23: 0x000000030460fbf0

x24: 0x00000001082282e0 x25: 0x0000000000000248 x26: 0x0000000000000009 x27: 0x00000002003b2000

x28: 0x0000000000000001 fp: 0x000000030460fb80 lr: 0x00007ff7ffd67c18

sp: 0x000000030460fb60 pc: 0x00007ff7ffd4e544 cpsr: 0x40001000

far: 0x000000010827e000 esr: 0x56000080 Address size fault

Binary Images:

0x20030a000 - 0x2003a5fff dyld (*) <6385b451-4136-39d5-ae0e-d56a1e79f5be> /usr/lib/dyld

0x7ff7ffd4a000 - 0x7ff7ffd79fff runtime (*) <15ccd9bf-9a15-3540-a1ff-3abea3e2ca9d> /usr/libexec/rosetta/runtime

Error Formulating Crash Report:

dyld_process_snapshot_get_shared_cache failed

...

Re: MAC Desktop App: Crashing on startup

AlyssaPandora — Thu, 09 Nov 2023 18:10:52 GMT

Hi, @Oscar22. 👋

Thanks for reporting this, and for posting your crash report.

We do have these steps available for troubleshooting, however, it seems like you've freshly installed the desktop app on a new device: Desktop App Troubleshooting

Could you share a few more details?

Network (Wi-Fi or LAN);
Pandora version (Go to the App Menu Toolbar, select Pandora then About Pandora);
Mac version (Click the Apple Icon on the Menu Toolbar them About This Mac);
Are there any error messages? If so, what do they say?
Are you able to stream Pandora normally through a web browser like Chrome or Firefox?

Let me know. 🎧

Re: MAC Desktop App: Crashing on startup

Oscar22 — Thu, 09 Nov 2023 19:15:41 GMT

Thank you for your response. I was able to find the issue and it was not related to any actual issue with the Pandora application. Instead what happened was the Apple Rosetta app had gotten hosed as a result of a backup restore (note: Rosetta is the Apple tool that runs x86 based apps natively on the Apple ARM processor).

I solved the problem by reinstalling Rosetta.

Re: MAC Desktop App: Crashing on startup

AlyssaPandora — Fri, 10 Nov 2023 13:51:33 GMT

Thank you for confirming those details, @Oscar22. Glad to hear that you're able to listen without any issues now. Hope you're enjoying the tunes! 🎵