post Desktop App: Back button goes to blank screen in Desktop

Desktop App: Back button goes to blank screen

wisepeppy — Fri, 22 Dec 2023 04:00:32 GMT

Pressing the 'back' navigation button on the Dekstop app repeatedly as far as it will go, or, just once after first opening the app, will navigate 'back' to a completely blank blue screen where you can do nothing but close the app and re-launch it. It's a BSOD, Pandora-style.

mod edit: changed title for clarity

Re: Bug report - Desktop app back button backs out to nothing

AlyssaPandora — Fri, 22 Dec 2023 03:59:54 GMT

Hi there, @wisepeppy. 👋

Thanks for reporting your experience.

Are you using the Pandora Desktop App for MAC or Windows devices?

Have you noticed any error messages? If so, what exactly does it say?

In the meantime, I would recommend troubleshooting the app based on your device using the steps below:

Let me know, and I can follow up with you. 🎧

Re: Desktop App: Back button goes to blank screen

wisepeppy — Thu, 11 Jan 2024 04:38:37 GMT

Windows. No error message. It's just a goof in how it was built that needs to be fixed. All you have to do to recreate it is keep pressing the back navigation button until it gets stuck on the Pandora splash screen.

Re: Desktop App: Back button goes to blank screen

TannerPandora — Thu, 11 Jan 2024 17:45:22 GMT

Hi @wisepeppy

I was able to replicate this on my end as well. I've created a new ticket and passed it along to our engineering team for further review and investigation.

Thanks for letting us know!