post Re: Happy with Pandora's email service in Community Chat

Happy with Pandora's email service

jcdrigus — Thu, 21 May 2020 16:03:50 GMT

My credit card was updated due to a fraud attempt. I forgot about this, so at renewal time I was notified my Pandora that my subscription wouldn't renew. The page where I could update my subscription info would not come up. - It took several tries, but a service rep at Pandora kept helping me until the problem was solved. I have been very happy with Pandora's email service. They really keep at it until the issue is resolved. - John

Re: Happy with Pandora's email service

AdamPandora — Thu, 21 May 2020 16:05:21 GMT

@jcdrigus Thanks for sharing your experience with our support team!

I'll make sure to pass your feedback along to them, as I'm sure they will appreciate your kind words. 😄

Re: Happy with Pandora's email service

MOHLovesAlaska — Thu, 21 May 2020 17:38:39 GMT

@jcdrigus I second that. Pandora has a great bunch of people that are always trying to help those who have issues. Take care and stay safe.

Re: Happy with Pandora's email service

joemd1960 — Fri, 10 Jul 2020 01:35:45 GMT

I have to agree with this also. My experience has also been positive with the Pandora team. They stick with you until your problem is resolved.

Re: Happy with Pandora's email service

AlyssaPandora — Fri, 10 Jul 2020 14:23:50 GMT

Thank you for the kind words, @joemd1960.

I'll be sure to pass along the positive feedback to our support team. 👍

b

RachaelBoose — Fri, 16 Oct 2020 15:04:45 GMT

Re: Happy with Pandora's email service

AdamPandora — Fri, 16 Oct 2020 15:02:13 GMT

@RachaelBoose Let us know if there is anything we can help with!