post iOS: Unable to Stream via WiFi with New Router in iOS

iOS: Unable to Stream via WiFi with New Router

Pops946 — Tue, 22 Feb 2022 19:50:52 GMT

Just installed a new router. Got it all connected with Alexa, thermostats, doorbells, TiVo, etc. But Pandora and SiriusXM apparently don’t get along with it. They will both stream just fine if I turn Wi-Fi off on my device, but won’t stream over Wi-Fi. They don’t think I’m connected to the internet. Tried deleting the apps and downloading them again, but no success. Any ideas? Thanks.

Moderator Edit: Changed title for clarity

Re: New Router - no connection

AlyssaPandora — Fri, 24 Apr 2020 12:53:07 GMT

Hey there, @Pops946. 👋

Sorry to hear that you're having trouble with Pandora.

Unfortunately, we don't offer assistance for SiriusXM on the Pandora Community. You can reach their support team for further assistance here.

Please provide more details about your device and the Pandora app:

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you receiving any error messages? If so, what exactly does it say?

Feel free to share a screenshot if any error messages pop up.

Let me know, and I can follow up with you. 🎧

Re: New Router - no connection

Pops946 — Sat, 02 May 2020 03:08:24 GMT

The problem actually turned out to be a setting on the Orbi router I had just installed. Their tech support talked me through the setting change. Took about 5 minutes, once we actually got started on it.

Re: New Router - no connection

TannerPandora — Sat, 02 May 2020 20:18:17 GMT

Glad you were able to figure that one out @Pops946. 👍🏻

Thanks for following up and posting your experience. Happy listening! 🎧

Re: New Router - no connection

Gort — Mon, 21 Feb 2022 20:49:02 GMT

Hi - I know it’s been some time but do you happen to remember which setting they had you change? I’m experiencing a similar problem with my router.

thanks

Re: iOS: Unable to Stream via WiFi with New Router

AlyssaPandora — Tue, 22 Feb 2022 19:54:25 GMT

Hi, @Pops946. 👋

Looks like @Gort is having a similar router issue. Do you remember which setting you changed?

Also, @Gort it may help to reach out to the manufacturer of the router or your internet / cable service provider to make sure everything is set up correctly.

Feel free to let us know how it goes. 🎧