post Re: Songs Skipping Playing Through iPhone to Sonos in iOS

Songs Skipping Playing Through iPhone to Sonos

bloquacious — Tue, 12 May 2020 11:15:06 GMT

I am playing music on my Sonos One speakers through the Sonos app that connects to Pandora (all via iPhone). Some songs randomly skip with no prompting from me. I am working and the songs just skip. This is very annoying. Anyone else experience this. If so, what was the fix?

Re: Songs Skipping Playing Through iPhone to Sonos

AlyssaPandora — Tue, 12 May 2020 14:16:26 GMT

Hey there, @bloquacious. 👋

I enabled a trace on your Pandora account in case we need to share this info with our engineering team. In the meantime, let's try some troubleshooting steps to see if they help.

First, ensure that your mobile device is connected to the same Wi-Fi network as your Sonos.
Next, check for any updates to the Sonos and Pandora apps. To check for any necessary updates, visit the app store on your device.
If you continue to have trouble after you've done that, make sure that your Sonos' firmware is up to date.
To check for firmware updates from an iOS device, open your Sonos app and tap on the More tab. Select Settings and then Check for Updates.
Once any necessary updates are complete, restart your Sonos device and try Pandora again.

Feel free to keep me updated about what happens by posting directly on this thread.

I look forward to hearing back! 🎧

Re: Songs Skipping Playing Through iPhone to Sonos

bloquacious — Wed, 13 May 2020 22:15:07 GMT

Hi @AlyssaPandora 👋!

I have checked for updates and I am all updated, but I still experienced the skipping again today.

Let me know if anything turns up on the trace.

Thanks! 🤘

@bloquacious

Re: Songs Skipping Playing Through iPhone to Sonos

AlyssaPandora — Thu, 14 May 2020 13:57:20 GMT

@bloquacious Thanks so much for getting back to me.

I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Re: Songs Skipping Playing Through iPhone to Sonos

bloquacious — Thu, 14 May 2020 20:23:34 GMT

@AlyssaPandora Here is the requested information:

Device Generation: iPhone 11 Pro
Carrier: AT&T
iOS version: 13.4.1
Pandora version: 2004.2.1

I am connected to Wi-Fi. I have my Sonos connected to a specific Wi-Fi network. I did noticed that my Wi-Fi had been going up and down, which could have affected the Sonos speaker.

Re: Songs Skipping Playing Through iPhone to Sonos

AlyssaPandora — Fri, 15 May 2020 12:34:52 GMT

Thank for this helpful information, @bloquacious.

I've reported this to our engineering team so that can investigate.

Appreciate your patience while they look into this! 🎧

Re: Songs Skipping Playing Through iPhone to Sonos

AlyssaPandora — Wed, 20 May 2020 14:29:56 GMT

@bloquacious I checked in with our engineering team and we've created a ticket for your issue. When you experience this again, please use the steps outlined here to submit a diagnostic to Sonos.

Then write back with the confirmation number you received. I can share this with our team to review.

Thanks so much for your help with this! 👍