post Re: Offline mode when no wifi but strong cell data signal in iOS

iOS: Streaming on Cell Data with no WiFi

cmurfiniii — Mon, 03 Apr 2023 14:03:52 GMT

My wife's Iphone Xr has the Pandora Family plan and is forced over to offline mode when she doesn't have a Wifi connection even though she still has a strong cell data signal. She is able to use cell data in all other apps, but Pandora forces it over to offline. When I go into settings to turn off OFFLINE mode, I get "Cannot connect to Pandora. Please check your network connections and try again."

Network connect is strong for cell data, and all other phone data requiring apps work just fine when not connected to Wifi.

I have deleted and reinstalled Pandora. Same issue. Any suggestions?

mod edit: changed title for clarity

Re: Offline mode when no wifi but strong cell data signal

AlyssaPandora — Fri, 22 May 2020 15:33:18 GMT

Hey there, @cmurfiniii. 👋

Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that.

Please try the following steps from your iPhone:

Go to your iPhone Settings.
Tap on Cellular, then toggle Cellular Data off and back on.
Finally, ensure the Pandora app is toggled on under Use Cellular Data For:

Let me know how it goes.

Re: Offline mode when no wifi but strong cell data signal

cmurfiniii — Fri, 22 May 2020 16:17:08 GMT

Thanks, Alyssa. Cell Data was toggled off in the Pandora app settings. Thank you.

Re: Offline mode when no wifi but strong cell data signal

AlyssaPandora — Fri, 22 May 2020 16:33:07 GMT

No problem at all, @cmurfiniii.

Feel free to let me know if anything else pops up. I'm always happy to help.

Enjoy the tunes! 🎶

Pandora not working on cellular data

kcamacho1021 — Wed, 27 May 2020 11:28:07 GMT

For the past day or two my Pandora will not play while on Cellular Data. As soon as I am not on WiFi it stops working. Then today when I tried to log out I received a message that said "Pandora is in maintenance mode". I don't know what's going on, but I'm having similar issues with Spotify and I'm not sure why.

Please help because this is frustrating.

Re: Pandora not working on cellular data

AlyssaPandora — Wed, 27 May 2020 14:41:14 GMT

Hey there, @kcamacho1021. 👋

Sorry to hear that you're having trouble.

I moved your post over to this existing thread to keep the community space organized: Streaming on Cell Data with no WiFi

Would you mind trying out the steps in the accepted solution here?

Let me know if this helps! 🎧

Re: Pandora not working on cellular data

kcamacho1021 — Thu, 28 May 2020 11:25:33 GMT

@AlyssaPandora Thank you so much. Yes this worked and seems that the issue has been corrected.

Thank you!

Re: Pandora not working on cellular data

AlyssaPandora — Thu, 28 May 2020 12:12:06 GMT

Awesome, @kcamacho1021. Sounds like you're all set now.

Happy listening! 🎶

Re: Offline mode when no wifi but strong cell data signal

silverstar64 — Fri, 17 Feb 2023 23:12:39 GMT

I have done all these things and I still have no cellular data connection. I use an iPhone 8.

Re: Offline mode when no wifi but strong cell data signal

AdamPandora — Sat, 18 Feb 2023 12:23:55 GMT

@silverstar64 To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.

Re: Streaming on Cell Data with no WiFi

silverstar64 — Sat, 18 Feb 2023 23:26:03 GMT

Well, I fixed it after doing all the troubleshooting suggested and then some, I just ended up deleting the app and then reinstalled. That fixed it. Thanks everyone.

Re: Streaming on Cell Data with no WiFi

AdamPandora — Sun, 19 Feb 2023 12:26:02 GMT

@silverstar64 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Re: Streaming on Cell Data with no WiFi

silverstar64 — Sat, 11 Mar 2023 14:36:54 GMT

Update, well I was using Pandora on Bluetooth while driving yesterday and it went to offline mode again. So deleting and reinstalling did not work. I don't know what to do next. Is it possible it is an iPhone issue?

Re: Streaming on Cell Data with no WiFi

AdamPandora — Sat, 11 Mar 2023 15:32:30 GMT

@silverstar64 Were you able to use other apps such as YouTube at that time?

Is it possible that while driving, you hit an area with limited cellular data connection, which caused Pandora to go into offline mode at that time?

Let me know.

Re: Streaming on Cell Data with no WiFi

silverstar64 — Sat, 11 Mar 2023 15:46:03 GMT

I don't think so, I was in the downtown area with excellent cellular service, 4 bars. I didn't check to see if other apps were working.

Re: Streaming on Cell Data with no WiFi

AdamPandora — Sat, 11 Mar 2023 16:10:35 GMT

@silverstar64 Can you also confirm if this is reproducible?

If you turn off WiFi on your mobile device now, are you able to stream Pandora at home while using cellular data?

Or will the app still automatically switch to offline mode?

Let me know.

Re: Streaming on Cell Data with no WiFi

silverstar64 — Sat, 11 Mar 2023 21:12:59 GMT

Hi Adam, I have done what you have suggested. I have been streaming for about 20 minutes now and it has not gone to Offline Mode. I am also monitoring Cellular data usage while streaming just to very that it is indeed using cellular data.

Re: Streaming on Cell Data with no WiFi

AdamPandora — Sun, 12 Mar 2023 11:14:08 GMT

@silverstar64 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

Re: Streaming on Cell Data with no WiFi

silverstar64 — Sun, 02 Apr 2023 15:01:11 GMT

Update: Problem solved

I did all the things suggested and everything I could think of to fix this issue, but nothing worked. So, I went to my cellular carrier's office and they swapped out my SIM card, no charge and boom fixed. I took a 5-hour day drive and never lost Pandora.

Re: Streaming on Cell Data with no WiFi

AdamPandora — Sun, 02 Apr 2023 15:35:31 GMT

@silverstar64 Woohoo!

Happy to hear that resolved the issue for you.

Enjoy the music! 😎