post Re: Shuffle Doesn't Work on 2007.2 in iOS

Shuffle Doesn't Work on 2007.2

Roygbiv — Tue, 04 Aug 2020 13:32:09 GMT

I’m having the same problem. Can’t click on shuffle and get a response. Only continues to play last station. I have

iPhone 6S
carrier AT&T
iOS Version 13.6
Pandora version 2007.2

please help. It’s always worked fine for years. I recently did add Sirius app and I know you are now connected. I wonder if there is a conflict.

mod edit: changed title for clarity

Re: Iphone 10 - Shuffle feature stopped working

AdamPandora — Sun, 02 Aug 2020 15:22:43 GMT

@Roygbiv I've enabled a trace on your account to help us better understand what's happening.

Can you please try running through these troubleshooting steps once more, and let me know if you continue to run into issues?

Thanks for working with me on this. 🤝

Shuffle Doesn't Work on 2007.2

Cmartin0924 — Tue, 04 Aug 2020 13:31:27 GMT

iPhone 11, ios 13.6 app version 2007.2 (updated 6 days ago) with t-mobile service. This issue happens cellular and wifi connection. I have a pandora plus membership. Have restarted device and Uninstalled and reinstalled the app and issue persists

Re: Shuffle Doesn't Work on 2007.2

AlyssaPandora — Tue, 04 Aug 2020 13:34:08 GMT

Hey there, @Cmartin0924. 👋

To keep the community space organized, I moved your post over to this existing thread: Shuffle Doesn't Work on 2007.2

Could you tell me a bit more about what is happening?

Does your shuffle stay on one station rather than switch over?
When selecting stations to shuffle, does the app de-select those stations?
Does it save your shuffle station selections?
Have any error messages popped up?

Let me know. 🎧

Re: Shuffle Doesn't Work on 2007.2

Proessler5 — Thu, 06 Aug 2020 17:42:26 GMT

Will not give me the option to shuffle

Re: Shuffle Doesn't Work on 2007.2

AlyssaPandora — Thu, 06 Aug 2020 18:07:16 GMT

Hey there, @Proessler5. 👋

It sounds like you're missing the option to shuffle on your iOS device.

Let's try out the troubleshooting steps for iOS devices here.

If your shuffle option is still missing, could you provide more details about your specific device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

I look forward to hearing back! 🎧

Re: Iphone 10 - Shuffle feature stopped working

Roygbiv — Sun, 09 Aug 2020 13:37:03 GMT

Hi Adam. So far it’s shuffling again as it has done for many years. Was there an update to the software that corrected this. Thanks for your help.

Re: Iphone 10 - Shuffle feature stopped working

AdamPandora — Sun, 09 Aug 2020 16:10:33 GMT

@Roygbiv Glad to hear things are back up and running again.

While I am not aware of any updates that were made, if this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 😁

Re: Shuffle Doesn't Work on 2007.2

cccentipede — Tue, 18 Aug 2020 02:44:02 GMT

Having the same problem. Trying to select shuffle just resumes playing whatever station was already playing. I’ve restarted my iPhone 11, signed out of Pandora and reinstalled the app with no success.

Re: Shuffle Doesn't Work on 2007.2

AlyssaPandora — Tue, 18 Aug 2020 13:57:19 GMT

Hey, @cccentipede. 👋

Thanks for reporting this. I can share this information with our engineering team.

Would you mind providing your device info?

You can find the requested information here. 📲