post Pandora cutting in & out................. in iOS

Music Cuts In & Out Repeatedly

mu — Thu, 20 Aug 2020 18:25:26 GMT

ISSUE: music comes on, then cuts in and out many times, then is ok for 10 minutes, before cycle repeats. no end to the cycle. Weirdly, song play speed gets faster with each cut in/out until cycle ends.

I use same iphone with several bluetooth devices and problem is same with any device.
running ios 13.5.1.
completed troubleshooting steps.
also uninstalled and reinstalled app.
no error messages.

please advise. thank you.

mod edit: changed title for clarity

Re: music comes on, then cuts in and out many times, then is ok for 10 minutes, before cycle repeats

AlyssaPandora — Thu, 20 Aug 2020 17:18:14 GMT

Hey there, @mu. 👋

Thanks so much for reporting this issue. I'd like to share your info with our device / engineering team.

Could you provide the following details?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
Or, does this happen in offline mode?

Let me know. 🎧

Pandora cutting in & out.................

Pops — Tue, 25 Aug 2020 18:45:08 GMT

Any ideas or suggestions what might be causing the service to cut in & out during songs or how to stop it?

Re: Pandora cutting in & out.................

AlyssaPandora — Tue, 25 Aug 2020 19:28:47 GMT

Hey there, @Pops. 👋

Looks like you may be using an iPhone device to listen to Pandora.

Please try out these steps to see if it helps.

Let me know how it goes. 📲