post Re: Explicit content filter not available in iOS

Explicit content filter not available

Csutton_1 — Thu, 21 May 2020 13:24:52 GMT

I use to have explicit content filtered but now I hear it. I tried to change it in SETTINGS-ACCOUNT but I don’t even see an option for explicit content filtering anymore. I followed the steps in the HELP section but it’s not there.

I’m using iOS.

Re: Explicit content filter not available

AdamPandora — Thu, 21 May 2020 13:36:58 GMT

@Csutton_1 Nice to see you around the community.

I moved your post to the iOS space since you mentioned this is where you are experiencing trouble.

I recommend running through the troubleshooting steps listed on our help page to see if this resolves the issue.

If the explicit filter option still doesn't show, can you please send me a screenshot of what you see when you navigate to Settings > Account?

Thanks for sticking with me on this.

Re: Explicit content filter not available

tankbyu — Wed, 09 Sep 2020 01:51:32 GMT

I have the same issue and the troubleshooting steps did not resolve the problem.

Re: Explicit content filter not available

AlyssaPandora — Wed, 09 Sep 2020 19:16:11 GMT

Hey, @tankbyu. 👋

Thanks so much for posting on the community.

If the explicit filter option still doesn't show, can you please share a screenshot of what you see when you navigate to Settings > Account?

Let us know. 🎧

Re: Explicit content filter not available

tankbyu — Wed, 09 Sep 2020 23:44:46 GMT

Re: Explicit content filter not available

AlyssaPandora — Thu, 10 Sep 2020 18:57:29 GMT

@tankbyu Thanks so much for the screenshot.

A small change has been made to your Pandora account to help with this. Could you try searching again and let me know if that Explicit Filter option appears?

You may need to restart the Pandora app to notice the change.

I look forward to hearing back! 🎧

Re: Explicit content filter not available

tankbyu — Thu, 10 Sep 2020 20:29:45 GMT

Whatever change you made fixed it. I now see the toggle switch on both wifi and cellular data. Thank you.

Re: Explicit content filter not available

AlyssaPandora — Fri, 11 Sep 2020 14:43:36 GMT

Awesome! Thanks so much for letting me know.

Sounds like you're all set now, @tankbyu.

Have a great weekend and enjoy the tunes! 🎶

Explicit filter

billger33 — Wed, 11 Nov 2020 14:40:30 GMT

There is no option in the app under account and settings to turn on the explicit filter!!!!! How do I turn it on????

Re: Explicit filter

AdamPandora — Wed, 11 Nov 2020 15:17:11 GMT

@billger33 I moved your post over to this existing thread: Explicit content filter not available

A small change has been made to your Pandora account to help with this. Could you try searching again and let me know if that Explicit Filter option appears?

You may need to restart the Pandora app to notice the change.

Thanks for working with me on this. 🤝

Re: Explicit filter

billger33 — Wed, 11 Nov 2020 15:21:47 GMT

Thank you! I see it’s turned off but we’re still getting songs actually labeled “explicit”. Any idea how to fix this?

Re: Explicit filter

AdamPandora — Wed, 11 Nov 2020 15:34:48 GMT

@billger33 I'm happy to look into this further.

The next time this happens, please grab a screenshot of the now playing screen and send that in a reply to this thread.

Make sure to provide me with a full screenshot so I can see the name of the station, as well as the name of the explicit track and artist that are playing.

Thanks for working with me on this. 🤝