post Re: App crash on Apple Watch series 5 OS 6.2 in iOS

App crash on Apple Watch series 5 OS 6.2

Rsuone66 — Wed, 23 Sep 2020 20:52:30 GMT

Having crashing issue on new Apple Watch 6

pandora version 2009.1

this is very frustrating

Re: App crash on Apple Watch series 5 OS 6.2

AlyssaPandora — Wed, 23 Sep 2020 20:58:53 GMT

Hey there, @Rsuone66. 👋

Sorry to hear this is happening. I moved your post over to a separate thread as this is a new issue. I have also received another post about connection issues with an Apple Watch today. You can find that thread here: Won't Play on Cellular with iPhone + Apple Watch - Let me know if you're experiencing something similar.

Troubleshooting:

Let's try some troubleshooting steps to see if we can resolve this. First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again.

If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch:

Go to the Watch app on iPhone.
Scroll down and find Pandora.
Tap Pandora then disable the Show App on Apple Watch toggle

If you're still having trouble:

What iPhone model do you have?
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you using cellular or WiFi?
Have any error messages popped up? If so, what exactly does it say?

Let me know. 🎧

Re: App crash on Apple Watch series 5 OS 6.2

Rsuone66 — Wed, 23 Sep 2020 21:07:36 GMT

Still having trouble after reinstalling

iphone X

Apple Watch 6

AT&T

ios 14.0

watch OS 7

pandora version 2009.1

stops on the watch when using wifi and cellular

no error message, just stops playing

Re: App crash on Apple Watch series 5 OS 6.2

AlyssaPandora — Thu, 24 Sep 2020 13:56:09 GMT

@Rsuone66 Thanks so much for providing that information. I've passed this along to our iOS engineers on your behalf. We appreciate your patience while they look into this. 🎧