post Re: Certain Stations Won't Play Anything in iOS

Certain Stations Won't Play Anything

BallinGuy — Sat, 31 Oct 2020 07:44:49 GMT

On my mobile app all of my stations work except two, when I tap on either of those stations it just goes back to whatever station I was listening to before as if I tapped the song banner on the bottom. I don't want to try and delete it and add it back because I've had the station for years and don't want to lose all my thumbs up and down that I've done. Has anyone heard of anything like this or how to fix it?

Re: Certain Stations Won't Play Anything

TannerPandora — Sat, 31 Oct 2020 18:40:14 GMT

Hi @BallinGuy!

Happy to take a closer look. Can you let me know the name of the stations you're having trouble with?

Re: Certain Stations Won't Play Anything

BallinGuy — Sat, 31 Oct 2020 19:52:31 GMT

Yeah, its Modest Mouse Radio and Amaranthe Radio.

Re: Certain Stations Won't Play Anything

TannerPandora — Sat, 31 Oct 2020 20:11:08 GMT

Hey @BallinGuy,

I wasn't able to reproduce this on my end through the web, and at first glance I'm not seeing anything that would cause this with the stations.

I'm going to enable a trace on your account. I'd like you to uninstall/reinstall the Pandora app on your iPhone. Then try playing the stations once more, taking note of the time and date so I can take a closer look. If you're able to, please include a screenshot of what you're seeing when the station doesn't play.

How to uninstall/reinstall:

Hold down the Pandora icon on your Home screen until all the icons start "shaking."
Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
Then re-install Pandora via the App Store on your device.

Thanks!

Re: Certain Stations Won't Play Anything

BallinGuy — Sun, 01 Nov 2020 09:10:52 GMT

Yep all I had to do was reinstall, I'm embarrassed that I didn't try that first, thank you!

Re: Certain Stations Won't Play Anything

AdamPandora — Sun, 01 Nov 2020 13:34:16 GMT

@BallinGuy Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 🎧