Songs cutting short on iphone

Frangru — Sun, 08 Nov 2020 19:33:53 GMT

Hi,

Most of my songs are cut short. Sometimes it happens with every song sometimes not. Very strange. Can you help?

Re: Songs cutting short on iphone

AdamPandora — Sun, 08 Nov 2020 19:43:42 GMT

@Frangru I recommend running through these troubleshooting steps to see if they resolve this:
Troubleshooting for iOS Devices

If you continue to experience issues with this, I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Do any error messages pop up when the music gets cut short?

Thanks for working with me on this. 🤝