iOS: Trouble with Casting

davewilliams839 — Fri, 05 Mar 2021 15:10:20 GMT

Can anyone help with why on my iPhone Pandora app will not release from casting? periodically the casting will stop, when I look at Pandora app it looks like it is playing, sometimes says "attempting to Reconnect" but still shows playing. If I try to recast it says you must play something first. I closed the Pandora app and reoppened it but nothing. If I open iHeart app it casts fine, so I am assuming it is related to the Pandora app. How can I reset when Pandora gets stuck?

mod edit: changed title for clarity

Re: Pandora app not releasing

AlyssaPandora — Fri, 05 Mar 2021 15:10:50 GMT

Hey there, @davewilliams839. 👋

I've gone ahead and enabled a trace on your Pandora account just in case we need to report this over to our engineering team. In the meantime, I would recommend running through some standard troubleshooting for your iOS device while I have the trace enabled.

You can find those steps here.

If you continue to have trouble with casting, could you share more info about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
What other device(s) are you casting to?

Let me know how it goes. 🎧

post iOS: Trouble with Casting in iOS

iOS: Trouble with Casting

Re: Pandora app not releasing