post Re: Error 404 in iOS

iOS: Error 404

Itsdemondeer — Wed, 24 Aug 2022 20:47:03 GMT

.Error 404.

Title not found

Please restart the page to read.

Re: Error 404

AdamPandora — Thu, 01 Apr 2021 11:29:45 GMT

@Itsdemondeer Can you please send us a screenshot of the error message you are seeing?

Additionally, when does this error message pop up?

Thanks for working with us on this. 🤝

Re: Error 404

Itsdemondeer — Sat, 03 Apr 2021 17:15:16 GMT

I press the restart button but it takes me to my Home Screen.

Re: Error 404

AlyssaPandora — Mon, 05 Apr 2021 12:35:33 GMT

Hi there, @Itsdemondeer. 👋

Are you attempting to access the Pandora website from your iOS device? If so, you would need to download the Pandora app, if haven't already.

If this error message pops up when you click the app to launch it, I would recommend running through the standard troubleshooting steps for your iOS device: iOS Troubleshooting

Could you also share more details about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Re: Error 404

Itsdemondeer — Thu, 08 Apr 2021 14:13:33 GMT

iPhone SE

14.4.2

2101.1

It is now saying nothing. It’s just a black screen

mod edit: format

Re: Error 404

AlyssaPandora — Thu, 08 Apr 2021 14:14:34 GMT

@Itsdemondeer Thanks for providing your device details.

Could you confirm whether you're using the Pandora app, or attempting to access Pandora from a web browser on your iPhone SE when this black screen pops up?

Let me know, and I can report this on your behalf. 🎧

Re: Error 404

Itsdemondeer — Fri, 09 Apr 2021 02:36:43 GMT

I’m using both the app and the actual app. It first started on the app, but now it’s somehow leaking on the website.

Re: Error 404

AlyssaPandora — Fri, 09 Apr 2021 13:57:23 GMT

@Itsdemondeer You won't be able to access the Pandora website to listen to music from your mobile device. You should be redirected to the Pandora app instead.

In the meantime, I will share this information with our engineering team on your behalf.

Thanks for your patience during this process. 🎧

Re: Error 404

Itsdemondeer — Mon, 12 Apr 2021 10:16:08 GMT

Ok Thank you!