iOS: Cuts Off Before Song Ends

Hryckoj — Thu, 29 Apr 2021 18:20:57 GMT

I have an iPhone 8+ Need some definite help here. Paying $13+ for annoyance!

mod edit: changed title for clarity

Re: iOS: Cuts Off Before Song Ends

AlyssaPandora — Thu, 29 Apr 2021 18:23:59 GMT

Hi there, @Hryckoj. 👋

Sorry to hear that you're having trouble with this. I completely understand your frustration.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here: iOS Troubleshooting

If this issue persists, I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
Have any error messages popped up? If so, what exactly does it say?

Let me know how the troubleshooting goes. 🎧

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iOS: Cuts Off Before Song Ends

Re: iOS: Cuts Off Before Song Ends