post Volume over bluetooth is low in iOS

Volume over bluetooth is low

wombat333 — Sun, 09 May 2021 02:59:02 GMT

Hi Gang,

My iPhone volume works great, but when I start Pandora (I have Bluetooth headphones) the volume bar in the Pandora app goes up almost to max, and I have little room to improve my volume.

How do I increase the volume of the music I am playing?

Re: Volume over bluetooth is low

AlyssaPandora — Mon, 10 May 2021 13:34:51 GMT

Hi there, @wombat333. 👋

Thanks for sharing your experience.

First, let's try re-pairing the Bluetooth connection between your device and the phone.

To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device."
Once you've done so, refer to the owner's manual for your device for how to reconnect to your phone.

If you continue to have trouble, we can also try running through the standard troubleshooting steps for your iOS device. You can find those steps here: iOS Troubleshooting

Feel free to let me know how it goes. 🎧

Re: Volume over bluetooth is low

wombat333 — Fri, 21 May 2021 13:01:11 GMT

Thanks, @AlyssaPandora, but unfortunately that does not work. When I try regular headphones (not Bluetooth) that plug into the iPhone, Pandora also hikes my volume. It is as if some algorithm takes over volume control to make sure it adheres to some safety level. When I exit the Pandora App, the volume goes back to normal (meaning I have room to turn it up again).

I have fiddled with controls in the iPhone settings to no avail. Most amp booster apps work for volume control as long as the Pandora app is not running.

Re: Volume over bluetooth is low

AlyssaPandora — Mon, 24 May 2021 15:00:29 GMT

@wombat333 Thanks for the follow up. Just to clarify, were you able to try out the iOS troubleshooting steps too?

Could you share more details about your device so that I can report this to our iOS engineers?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Make & Model of Bluetooth Headphones:
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Appreciate your help with this. 🎧

Re: Volume over bluetooth is low

wombat333 — Tue, 25 May 2021 00:30:45 GMT

Thank you @AlyssaPandora , yes I did try the troubleshooting site suggested, and I was unable to find anything.

- Device is an iPhone 8, software v 14.4.2, carrier is Verizon

- Headphones are : AFTERSHOKZ AIR : https://aftershokz.com/us/products/air?variant=608144818202

- Pandora version: 2104.1.1

- Happens on cellular or WiFi

- No specific patterns other than it seems to happen regardless of the headphones make/model. It is as if someone is controlling volume to avoid "too loud" a sound for users, but the sound is too low for me.

Re: Volume over bluetooth is low

AlyssaPandora — Tue, 25 May 2021 15:09:14 GMT

Thank you for providing those details, @wombat333.

I have shared this with our engineering team on your behalf. 🎧

Re: Volume over bluetooth is low

wombat333 — Sat, 19 Jun 2021 22:41:01 GMT

Hi @AlyssaPandora anything on this. I contacted AFTERSHOKZ, and they said this is a known problem with Pandora, and that they automatically adjust to Pandora volume.