post Re: Phone over heats in iOS

iOS: Phone Overheats While Using App

NinteysGurl — Tue, 20 Jul 2021 15:32:08 GMT

Phone gets rly hot when pandora is open and then it bugs out

Re: Phone over heats

AdamPandora — Sun, 18 Jul 2021 12:27:52 GMT

@NinteysGurl To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.

Re: Phone over heats

NinteysGurl — Mon, 19 Jul 2021 12:11:08 GMT

I don’t hav access 2 the YouTube app

Re: Phone over heats

AdamPandora — Mon, 19 Jul 2021 12:12:47 GMT

No worries, @NinteysGurl.

Does your phone ever overheat when using any other app you have installed on your phone?

Or does this only happen with Pandora?

Let me know.

Re: Phone over heats

NinteysGurl — Mon, 19 Jul 2021 19:01:21 GMT

It only happens when I’m on pandora

Re: Phone over heats

AdamPandora — Mon, 19 Jul 2021 19:01:06 GMT

Thanks for following up, @NinteysGurl.

If you haven't already, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting

If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf.

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Thanks for working with me on this. 🤝

Re: Phone over heats

NinteysGurl — Mon, 19 Jul 2021 22:46:48 GMT

I hav an iphone7S

Re: iOS: Phone Overheats While Using App

AlyssaPandora — Tue, 20 Jul 2021 15:33:47 GMT

Hi, @NinteysGurl. 👋

Did you get a chance to run through the troubleshooting steps?

If so, do you still have trouble? If you're still having trouble, please provide the requested information in @AdamPandora's post here. We can report this over to our engineering team for you.

Let us know. 🎧

Re: iOS: Phone Overheats While Using App

NinteysGurl — Mon, 27 Sep 2021 18:32:10 GMT

It turns out that it was just the case that my phone was in causing the battery to overheat