post iOS: Check internet connection error in iOS

iOS: Check internet connection error

Prissy — Thu, 10 Oct 2024 15:36:26 GMT

I get the message cannot connect to Pandora check internet connection. Internet is working fine for everything else

Re: Pandora

MOHLovesAlaska — Tue, 20 Jul 2021 02:06:04 GMT

@Prissy good evening, if you haven't already, then try to reboot your internet modem, or you can sign out of Pandora then sign back in, both of these options have solved that same issue I had experienced. Take care and stay safe.

Re: Pandora

AdamPandora — Tue, 20 Jul 2021 12:22:18 GMT

@Prissy Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Can you provide me with a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Error

Prissy — Tue, 20 Jul 2021 13:04:33 GMT

Pandora is working on my tablet but not on my iPhone

Re: Error

AdamPandora — Tue, 20 Jul 2021 13:12:36 GMT

Thanks for following up with that information, @Prissy.

I moved your post over to the iOS space since this issue sounds specific to your iPhone.

If you haven't already done so, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting

If the issue persists, would you mind sharing more information about your device? We'd like to report this over to our engineering team on your behalf.

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?

Additionally, please make sure to send us a screenshot of the error message you're seeing as well.

Thanks again for all your help with this.

Re: iOS: Check internet connection error

Tattoo12345 — Sat, 19 Apr 2025 19:29:09 GMT

My internet is great other than pandora

Re: iOS: Check internet connection error

AlyssaPandora — Tue, 22 Apr 2025 14:25:13 GMT

Hi, @Tattoo12345. 👋

Sorry to hear that you're having trouble listening to your tunes.

Pandora requires an internet or cellular connection to stream content from your devices.

Could you share more details about your experience?

Which iOS device are you using when this occurs?
Could you confirm whether you're receiving the error message "Cannot connect to Pandora"?
Were you able to try out the standard iOS Troubleshooting steps? If so, are you still having trouble?
Are you connected to Wi-Fi or using cellular data?

Let us know. 🎧