post Re: "i" option not working. in iOS

"i" option not working.

neel_arunabh — Sun, 12 Sep 2021 14:49:16 GMT

I am facing a problem with one of my non-genre stations, "The Middle Radio". When I tap the "i" option in that station, I am getting the alert "Unable to complete your request.". Also, I have added a lot of artists to the station and yet the "Station Created From:" and "Add Variety" is missing. Kindly fix this issue at the earliest.

Re: "i" option not working.

AdamPandora — Sat, 11 Sep 2021 11:23:44 GMT

@neel_arunabh Can you please provide me with a screenshot of both:

the error message you're seeing
your station details where the add variety option is missing

Thanks for working with me on this. 🤝

Re: "i" option not working.

neel_arunabh — Sat, 11 Sep 2021 19:03:09 GMT

Sent from my iPhone

Re: "i" option not working.

AlyssaPandora — Sun, 12 Sep 2021 14:30:27 GMT

Hey there, @neel_arunabh. 👋

Looks like your last message is blank.

Let us know if you're able to share a screenshot so we can take a look.

If you haven't already, I would also recommend running through the standard troubleshooting steps here: iOS Troubleshooting

Thanks so much for your help with this. 🎧

Re: "i" option not working.

neel_arunabh — Sun, 12 Sep 2021 14:47:49 GMT

We are not allowed to upload images here.

Re: "i" option not working.

neel_arunabh — Sun, 12 Sep 2021 15:24:56 GMT

I have edited my message above.

Re: "i" option not working.

AlyssaPandora — Sun, 12 Sep 2021 16:54:36 GMT

Thanks for your message, @neel_arunabh.

I was able to take a look at your station and see your current added variety.

Did you get a chance to try out those troubleshooting steps?

Does this happen with any other stations?

Let me know. 🎧

Re: "i" option not working.

neel_arunabh — Sun, 12 Sep 2021 17:12:15 GMT

It has never happened with other stations.

Re: "i" option not working.

AdamPandora — Mon, 13 Sep 2021 11:40:34 GMT

Thanks for following up, @neel_arunabh.

To clarify, were you able to run through the troubleshooting steps @AlyssaPandora provided in her message above?

Here they are once more: iOS Troubleshooting

If you continue to experience issues with this, I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.