post Re: Updates not working in iOS

Updates not working

WesO — Mon, 14 Oct 2019 22:26:51 GMT

Every time an app update for Pandora appears in my iPhone's app updates, it tells me that the app isn't linked to my account. I have to remove Pandora and re-download.

Any suggestions?

Re: Updates not working

AlyssaPandora — Wed, 16 Oct 2019 20:08:58 GMT

Hi, @WesO!

Have you already uninstalled / reinstalled the Pandora app?

Are you able to capture a screenshot of the error message you're seeing?

Let me know.

Re: Updates not working

WesO — Wed, 16 Oct 2019 20:19:41 GMT

I don't currently have the error message since there's not an update for the iOS Pandora app for me right now. I have uninstalled and reinstalled several times.

Re: Updates not working

AlyssaPandora — Thu, 17 Oct 2019 17:54:16 GMT

Thanks for sharing that info, @WesO.

Do you have automatic updates turned on?
Does this error message pop up when you attempt to update any other apps on your device?
Did you have a different Apple ID in the past where you downloaded the Pandora app?

Let me know what you find out.

Re: Updates not working

WesO — Thu, 17 Oct 2019 17:55:47 GMT

Automatic updates are on. Same Apple ID. And this is the only app it's happening with.

Re: Updates not working

AlyssaPandora — Thu, 17 Oct 2019 18:30:24 GMT

@WesO At this time, I would recommend contacting Apple Support here for more info regarding the error message you’re seeing when you attempt to update the Pandora app on your iOS device.

If you're able to, please feel free to let us know the outcome as other listeners may run into this issue in the future.