post Re: Thumbs up in iOS

iOS: My Thumbs Up playlist only cycles through ~10 tracks

Brendin — Thu, 09 Jun 2022 18:14:03 GMT

My thumbs up playlist is glitching out. Every time I want to use it I have to hit shuffle or play then close the app out, even after that it’ll only play up to ten tracks at most then cycle back to the first played track. Can you please restore and or fix it?

Moderator Edit: Edited title for clarity

Re: Thumbs up

AdamPandora — Thu, 09 Jun 2022 17:52:08 GMT

@Brendin Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Re: Thumbs up

Brendin — Thu, 09 Jun 2022 18:04:31 GMT

I’m listening to it on the app, my phone is an iPhone 11. I don’t get any messages on my screen, it just doesn’t register that I hit play until I reopen the app. Even then it doesn’t play the full playlist. I have deleted and reinstalled the app many times yet I only get a few songs still.

Re: Thumbs up

AdamPandora — Thu, 09 Jun 2022 18:16:18 GMT

@Brendin I moved your post over to the iOS space.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices

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If you continue to run into issues with this, I would like to report your experience to our engineers. Could you tell me more about your device?

Device & Generation:iPhone 11
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks again for your help with this.