post Re: iOS: Downloaded Stations buffer in Offline Mode in iOS

iOS: Downloaded Stations buffer in Offline Mode

krucci87 — Tue, 23 Aug 2022 14:30:34 GMT

Pandora has downloaded several of my stations for me, but only some of them actually work when I'm in offline mode. Some of them just sit there and buffer continuously and never actually play. This has happened on several occasions with several phone restarts. How can this be fixed?

Re: iOS: Downloaded Stations buffer in Offline Mode

AlyssaPandora — Tue, 23 Aug 2022 16:54:08 GMT

Hey there, @krucci87. 👋

Thanks so much for reporting this, and sorry to hear that you're having trouble.

You mentioned restarting your phone several times. Just something to note, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. This means if you're in offline mode for over 30 days, your offline collection will be removed.

Which stations do you notice the buffering?

Have any other error messages popped up? If so, what exactly does it say?

Also, are you switching to Offline Mode manually when this happens?

Let me know. 🎧

Re: iOS: Downloaded Stations buffer in Offline Mode

krucci87 — Sat, 27 Aug 2022 16:01:51 GMT

I am usually in regular mode when using Pandora, so it's not that I've been in offline mode for 30 days. It's just rare occasions when I'm traveling or in an area with bad cell service. Some of my stations will play in offline mode and others will sit and buffer continuously, so I give up and try one of the couple stations that actually work. I don't get any other type of error. Usually I switch to offline mode manually but sometimes it does it for me. Either way I get the same result, relative to the buffering of stations.

Re: iOS: Downloaded Stations buffer in Offline Mode

AdamPandora — Sun, 28 Aug 2022 17:52:50 GMT

Thanks for following up, @krucci87.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices

If the app continues to buffer in Offline Mode, can you please send us a screenshot of the buffering message you see?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with us on this. 🤝

Re: iOS: Downloaded Stations buffer in Offline Mode

krucci87 — Tue, 30 Aug 2022 23:55:43 GMT

Looks like deleting and reinstalling the app worked. For reference, the buffering message showed up at the bottom of the screen. It's normally where you see the progress bar for how long into the song you are.

Re: iOS: Downloaded Stations buffer in Offline Mode

AlyssaPandora — Wed, 31 Aug 2022 20:10:24 GMT

Thanks so much for the follow up, @krucci87. Glad to hear everything is back to normal. If you run into any additional issues, please let us know. In the meantime, happy listening! 🎧