post Re: Songs disappearing then appear again then disappear in iOS

iOS: Songs Disappearing then Appear Again then Disappear

tjneher15 — Tue, 06 Sep 2022 17:36:02 GMT

On the my playlist The legends from beyond the terronovox the song fires beyond the ancient cosmic destiny shows up then randomly disappears and the battle for eternity starts then immediately skips when the other song is gone. The playlist is downloaded. It does the same when you log out and log back in. it is random when it disappears then reappears

Re: Songs disappearing then appear again then disappear

AlyssaPandora — Tue, 06 Sep 2022 17:35:29 GMT

Hi there, @tjneher15. 👋

Sorry to hear that this is happening.

When signing out of the app and signing back in, this actually resets the download process. This means you'd be required to download the playlist again.

Could you share a bit more about what is happening?

When you re-download the playlist, do you see that the song is greyed out?
Does the song have an "Unavailable" or "Radio Only" label?
Also, does this only happen when you're listening offline?

Lastly, have you tried uninstalling / reinstalling the Pandora app on your device?

Let me know. 🎧

Re: Songs disappearing then appear again then disappear

tjneher15 — Wed, 14 Sep 2022 15:06:00 GMT

Half the time It disappears off the playlist entirely. But the other half of the time it still plays when it is offline. The other half it randomly just appears in the playlist and still plays offline. I have not tried uninstalling and reinstalling the app. It still disappears online.

Also battle for eternity starts then immediately skips the rest of the song even though it is downloaded. I have tried deleting the song then redownloading it but still didn't work

mod edit: merged comments

Re: Songs disappearing then appear again then disappear

GeraldPandora — Tue, 13 Sep 2022 15:51:41 GMT

Hi @tjneher15

Thanks for the update and sorry for the continued trouble.

I would like to report this to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

I highly suggest uninstalling/reinstalling the Pandora app on your device, this process usually helps with the track skipping issues.

However, for full transparency, Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app.

Looking forward to your reply and thanks for helping us out with this issue! 🤝