post Re: iOS: Songs Won't Play in iOS

iOS: Free Premium Sessions

mebleck — Mon, 24 May 2021 19:06:55 GMT

How can I access my Pandora album collection on my mobile app? It only seems to display my station collection.

mod edit: changed title for clarity

Re: Pandora Mobile App

AlyssaPandora — Mon, 24 May 2021 19:06:01 GMT

Hey there, @mebleck. 👋

Sounds like this happens when your complimentary session of Premium has ended.

Premium Session Length:

There's a natural tension between valuable ad space and the listening experience. Because of that, we're actively testing the length of these sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate. We'll automatically save your on-demand music collection for your next Premium experience.

Starting a New Session:

To start a new session, simply search our library from your computer or mobile device for a song or album, and click play.
If you are eligible for a free session of Pandora Premium, clicking play will trigger a short advertisement, after which you can enjoy your on-demand content.

You can find out more about how Premium sessions work in this helpful article: Premium Sessions

Sorting your Collection:

While you're in a Premium session, You can sort your content from the My Collection page.

Select the caret on the far right side of your screen and from here, you can sort by Albums, Songs, Stations, Playlists or Artists.
Please note that you can't currently sort your collection by A-Z; only Artists are listed alphabetically by default at this time.

Hope this information is helpful. 🎧

Pandora is forcing me to subscribe?

Itsdemondeer — Sun, 27 Jun 2021 19:03:44 GMT

Hello! I was trying to listen to one of my playlists but it keeps saying that ⬆️. Please tell me what to do. Thanks

Re: iOS: Free Premium Sessions

AlyssaPandora — Mon, 28 Jun 2021 16:28:48 GMT

Hi, @Itsdemondeer. 👋

Thanks so much for posting about this.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality. I know that limits like this can be frustrating, so I'll definitely pass along your feedback.

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

Hope this helps clarify. 🎧

Re: Songs wont play

adidas — Tue, 31 Aug 2021 21:26:44 GMT

When I try to play my music or playlist, it keeps saying to upgrade or keep listening. So I put keep listening and it still won't let me listen to my songs, only the stations. It has been going on for a few days.

Re: iOS: Free Premium Sessions

AlyssaPandora — Wed, 01 Sep 2021 16:45:08 GMT

Hey there, @adidas. 👋

I moved your post over to this existing thread to keep the community space organized: iOS: Free Premium Sessions

Based on your message, it sounds like you're hitting a limit on your free Premium sessions. You can find out more about how these sessions work in this helpful article: Premium Sessions

Feel free to also check out my post about the limitation here.

Hope this info is helpful. 🎧

Re: iOS: Songs Won't Play

Typical_Nuvo — Wed, 26 Oct 2022 20:10:53 GMT

Hey so what has been happening to me but when I watch a 15 second add it never puts on the song that i want. I dont get why this is happening but its annoying. Im not going to use pandora again unless theres a solution. If pandora wants to talk to me heres my email:

Thank you :l

mod edit: removed personal email address

Re: iOS: Free Premium Sessions

AlyssaPandora — Wed, 26 Oct 2022 20:20:27 GMT

Hi there, @Typical_Nuvo. 👋

Thanks so much for your post around this.

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.

I've taken a look at your account, and I do see that you've reached your limit for Premium Access recently. This explains why you're unable to start the session. However, you should be receiving a message similar to the one here.

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website. In the meantime, I've noted your feedback about this. 🎧