post Re: iOS 16: Cast doesn’t show Sonos speakers in iOS

iOS 16: Cast doesn’t show Sonos speakers

usahale — Mon, 19 Sep 2022 16:56:25 GMT

Upgraded to iOS 16 and have lost the ability to cast to Sonos speakers because they don’t show on the Cast pane.

I have rebooted the network, Sonos and the iPhone. No change.

iOS 15 still works so I’m guessing Apple has changed something for Local Networks.

Re: iOS 16 - Cast doesn’t show Sonos speakers

AdamPandora — Sun, 18 Sep 2022 11:59:07 GMT

@usahale To clarify, are you only experiencing this issue with Pandora?

Have you tried casting other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for working with me on this. 🤝

Re: iOS 16 - Cast doesn’t show Sonos speakers

usahale — Sun, 18 Sep 2022 14:49:10 GMT

I don’t see Sonos speakers as ‘cast able’ on YouTube in either iOS 15 nor 16. Spotify does work in both 15 & 16.

Dave

Re: iOS 16 - Cast doesn’t show Sonos speakers

AdamPandora — Sun, 18 Sep 2022 16:04:23 GMT

Thanks for following up, @usahale.

I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

If that does not resolve the issue, can you please send me a screenshot of the Pandora app where the casting icon used to be located?

Thanks again for working with me on this.

Re: iOS 16 - Cast doesn’t show Sonos speakers

usahale — Sun, 18 Sep 2022 18:13:52 GMT

No change. Couldn’t attach photos, sent in email.

Re: iOS 16: Cast doesn’t show Sonos speakers

AlyssaPandora — Mon, 19 Sep 2022 17:11:03 GMT

Hi there, @usahale. 👋

Thanks for trying out those steps.

Unfortunately, sending the photos via the Community notification you received via email won't pop up here.

Could you try updating to the newest Pandora app version released today?

You can manually update the Pandora app from the App store on your Apple device.

Let me know if this helps. 🎧

Re: iOS 16: Cast doesn’t show Sonos speakers

usahale — Mon, 19 Sep 2022 20:28:10 GMT

Update did not impact the results. I managed to attach today.

Re: iOS 16: Cast doesn’t show Sonos speakers

AlyssaPandora — Wed, 21 Sep 2022 16:03:48 GMT

Hey, @usahale. 👋

I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: iOS 16
Pandora version: 2209.1
Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for sticking with us on this. 🤝

Re: iOS 16: Cast doesn’t show Sonos speakers

usahale — Wed, 21 Sep 2022 20:03:28 GMT

iPhone 13 Pro

Verizon

iOS 16

Pandora 2209.1

Wi-Fi

Have restarted phone, removed/reinstalled Pandora. Spotify (free version) on same phone shows the Sonos speakers instantly. Both Wi-Fi and Sonos have been restarted. I can't confirm this worked on this particular iPhone before iOS 16 because I recently re-started the family plan and before I was using Apple Music due to a free trial. I can confirm an iPad Pro and iPhone Xr in the household, both on iOS 15.6, work correctly on the same Wi-Fi network.

Re: iOS 16: Cast doesn’t show Sonos speakers

AlyssaPandora — Wed, 21 Sep 2022 20:28:05 GMT

Thanks so much, @usahale! I've added this info to an internal for our engineering team to investigate. We appreciate your patience while this is looked into.

Pandora App on iOS not recognizing Sonos devices

jaredkent — Sat, 24 Sep 2022 19:07:52 GMT

I have run all the troubleshooting of restarting Pandora and my Sonos speakers, making sure Sonos and Pandora app is up to date, they are on the same wifi, and Local Network access is on. That being said, when I try to cast from within the Pandora app it can't find any devices. I can still stream Pandora from the Sonos controller app, but that's not how I prefer to stream. Spotify has no issues finding my Sonos devices for streaming from that app. Seems to be a Pandora issue.

Iphone 14 Pro, iOS 16

Re: Pandora App on iOS not recognizing Sonos devices

AdamPandora — Sun, 25 Sep 2022 11:22:08 GMT

@jaredkent I moved your post over to this existing thread: iOS 16: Cast doesn’t show Sonos speakers

I would like to report this issue to our engineers. Could you tell me more about your device?

Carrier:
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

Re: Pandora App on iOS not recognizing Sonos devices

jaredkent — Sun, 25 Sep 2022 15:17:32 GMT

Carrier: Verizon
Pandora version: 2209.1
Are you connected to Wi-Fi or cellular data when this is happening?: Wi-fi

Re: iOS 16: Cast doesn’t show Sonos speakers

AlyssaPandora — Mon, 26 Sep 2022 14:43:26 GMT

Hey, @jaredkent. 👋

Thanks for providing that info. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime! 🎧

Re: iOS 16: Cast doesn’t show Sonos speakers

racetracker — Mon, 24 Oct 2022 22:14:50 GMT

This issue is happening to my wife and I as well. iOS 16, iPhone 13 pro max, latest version of pandora app. no device found when trying to cast to sonos. Spotify works fine. I updated Sonos as well.

Re: iOS 16: Cast doesn’t show Sonos speakers

GeraldPandora — Mon, 24 Oct 2022 23:30:32 GMT

Hi @racetracker

Re: iOS 16: Cast doesn’t show Sonos speakers

Ce5 — Wed, 02 Nov 2022 17:46:30 GMT

Our household too….All updated/restarted. Devices, networks, etc. Will eagerly await a fix!

Re: iOS 16: Cast doesn’t show Sonos speakers

GeraldPandora — Wed, 02 Nov 2022 18:23:22 GMT

Hi @Ce5 ,

Thanks for reporting this, we have an internal ticket for this specific issue and I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: iOS 16
Pandora version:
Are you connected to Wi-Fi or cellular data when this is happening?

Looking forward to passing this information along, thanks for your help with this!

Re: iOS 16: Cast doesn’t show Sonos speakers

Ce5 — Wed, 02 Nov 2022 18:39:04 GMT

iPhone 12 Pro
Verizon
iOS 16.0
Wifi
pandora app 2210.2

Christina
Sent from my iPhone

Re: iOS 16: Cast doesn’t show Sonos speakers

GeraldPandora — Wed, 02 Nov 2022 19:13:58 GMT

Thanks for providing that info @Ce5! I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!