post iOS: Volume decreases when listening to Artist Only Mode in iOS

iOS: Volume decreases when listening to Artist Only Mode

bryan8252 — Sun, 04 Jun 2023 11:54:44 GMT

Can anyone explain to me why Pandora throttles the volume in “Artist only mode”? It is noticeably lower than any other mode. It occurs on whatever device I use to listen. Does this happen to those of you with a paid subscription? Is this their way of trying to aggravate listeners into paying? I enjoy some of Pandora’s features but may just delete the app.

Moderator Edit: Edited title for clarity

Re: Volume decreases when listening to Artist Only Mode

AdamPandora — Tue, 30 May 2023 11:49:33 GMT

@bryan8252 I haven't been able to reproduce this issue on my end.

To clarify, when listening, are you connected to bluetooth headphones?

If so, does the volume also decrease when listening directly through your device's built in speaker system?

Let me know.

Re: Volume decreases when listening to Artist Only Mode

bryan8252 — Tue, 30 May 2023 18:51:32 GMT

It is through both Bluetooth speakers and the speakers on my phone. It is every time I listen to “artist only”.

Re: Volume decreases when listening to Artist Only Mode

AdamPandora — Tue, 30 May 2023 18:57:15 GMT

@bryan8252 Thanks for following up.

I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices

Let me know how it goes.

Re: Volume decreases when listening to Artist Only Mode

bryan8252 — Sat, 03 Jun 2023 10:38:26 GMT

That didn’t work.

Re: Volume decreases when listening to Artist Only Mode

AdamPandora — Sat, 03 Jun 2023 11:22:53 GMT

@bryan8252 I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this.

Re: Volume decreases when listening to Artist Only Mode

bryan8252 — Sun, 04 Jun 2023 00:48:10 GMT

iPhone 12 Pro Max

Verizon

iOS 16.5

Pandora 2305.2

Occurs using both WiFi and cellular

Re: Volume decreases when listening to Artist Only Mode

AdamPandora — Tue, 06 Jun 2023 18:43:08 GMT

@bryan8252 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

Re: Volume decreases when listening to Artist Only Mode

bryan8252 — Tue, 06 Jun 2023 22:39:22 GMT

Thank you.