post Re: iOS: App freezes when ads play in iOS

iOS: App freezes when ads play with iOS 7.2 BETA

Jj11734890 — Tue, 07 Nov 2023 13:35:13 GMT

Theres a problem with the app and ads when ever one pops up it freezes on that screen and I’ve already reinstalled the app twice and my phone bit all this occurred after the recent update

Moderator Edit: Edited title for clarity

Re: iOS: App freezes when ads play

AdamPandora — Mon, 06 Nov 2023 16:09:15 GMT

@Jj11734890 Nice to see you around the Community.

To clarify, does this happen with all ads that play?

Or only with ads that pop up when you attempt to access a Premium Access session?

We had another user report a similar issue here: iOS: Premium Access causes crashing

Can you please check out that thread and confirm if you are experiencing the same issue?

Thanks for working with me on this.

Re: iOS: App freezes when ads play

Jj11734890 — Mon, 06 Nov 2023 17:01:11 GMT

It happens with all as that pop up like when I first open the app the ad that pops up to let you continue through or to get off of it. It won’t get off of it when I click on it

Re: iOS: App freezes when ads play

AdamPandora — Tue, 07 Nov 2023 13:41:00 GMT

@Jj11734890 Thanks for following up.

I've passed your feedback along to the engineers who are currently looking into this.

Please keep in mind, we don't support BETA versions of any kind.

Thanks for your patience in the meantime.

Re: iOS: App freezes when ads play

TannerPandora — Tue, 14 Nov 2023 18:43:53 GMT

Pandora Update: 10/14/23

Hi all! Thanks for reporting your experience with the iOS 17.2 BETA.

We believe this issue has been resolved with the latest version of Pandora, 2310.1.1. If you haven't already, please update your device.

You can manually update the Pandora app from the App store on your Apple device.

Note: If no update is available, it will say Open to the right of the Pandora icon.

If you continue to have trouble, please let us know. Thanks!