post Re: AirPlay: Plaback stops when screen is locked in iOS

AirPlay: Plaback stops when screen is locked

Apple89764 — Tue, 30 Apr 2024 16:55:18 GMT

For the past week, Pandora stops playback for airplay when the screen locks. This is happening on three different mobile iOS devices when playing to Sonos One via airplay.

I uninstalled and reinstalled Pandora, and that worked for one session. I updated the Sonos system, but that did not help.

Pandora app is on latest.

iOS devices are also all up to date on 17.4.1.

Moderator Edit: Changing title for clarity

Re: AirPlay: Plaback stops when screen is locked

TannerPandora — Tue, 30 Apr 2024 18:27:27 GMT

Hi @Apple89764

Welcome to community!

Thanks for reporting this experience. Sorry to hear that this is happening when using AirPlay to your Sonos. I'm happy to pass this along to our engineering team for further review and investigation.

In the meantime, would you mind trying a forced restart. You can do that will the following steps:

Press and quickly release the volume up button
Press and quickly release the volume down button
Press and hold the side button
When the Apple logo appears, release the side button

Thanks for trying this and let me know how it goes.

Re: AirPlay: Plaback stops when screen is locked

Apple89764 — Wed, 01 May 2024 22:31:27 GMT

Afternoon,

I did reboot my phone as part of troubleshooting, and that did not help.

Re: AirPlay: Plaback stops when screen is locked

Apple89764 — Wed, 01 May 2024 22:37:31 GMT

I reset the phone and the behavior remains. The Pandora app itself closes shortly after screen lock, and needs to be re-opened, at which point it restarts the song but remains connected to airplay.

Re: AirPlay: Plaback stops when screen is locked

TannerPandora — Thu, 02 May 2024 18:00:00 GMT

Hi @Apple89764

Thanks for the follow up and appreciate the try. I don't believe any other troubleshooting steps that I could offer would help with this so I've gone ahead and created a ticket and passed this along to our engineering team for further investigation.

Thanks for your patience in the meantime.