post Re: iOS: Playback stops when screen is locked in iOS

iOS: Playback stops when screen is locked

Jtb — Thu, 02 May 2024 18:02:35 GMT

my iPhone chess on my Music when my Screen is turned off and then when I go to the app to unpause the music, it has skipped to the very last song in my queue. I’ve tried restarting my iPhone and I’m downloading and re-downloading the app

Moderator Edit: Changing title for clarity

Re: iOS: Playback stops when screen is locked

TannerPandora — Thu, 02 May 2024 18:04:20 GMT

Hi @Jtb

Welcome to community!

Thanks for posting your experience. Can you please confirm the following info:

iOS version:
Pandora version:

When this happens are you connected to any other devices like a speaker? Or using AirPlay to connect to another device?

Thanks for the help!

Re: iOS: Playback stops when screen is locked

Jtb — Thu, 02 May 2024 21:56:36 GMT

If I am connected via Bluetooth it will work fine
Sent from my iPhone

Re: iOS: Playback stops when screen is locked

TannerPandora — Fri, 03 May 2024 16:49:06 GMT

Hi @Jtb

Thanks for the follow up. It's interesting that when connected through Bluetooth is works. I've gone ahead and passed this along to our engineering team for further investigation.

Thanks for your patience in the meantime!

Re: iOS: Playback stops when screen is locked

Ricsteash — Mon, 06 May 2024 06:23:13 GMT

I’m having the same issue. When my iPhone screen locks or I put the app in the background it stops playing after about a minute. I use this app to workout and it’s frustrating that it always stops. Please fix ASAP!!!

Re: iOS: Playback stops when screen is locked

TannerPandora — Mon, 06 May 2024 16:36:32 GMT

Hi @Ricsteash

Welcome to community!

Thanks for reporting this issue. I've gone ahead and passed this along to our engineering team for further investigation.

We appreciate your patience in the meantime.

Re: iOS: Playback stops when screen is locked

bigcspecv — Tue, 14 May 2024 14:45:25 GMT

Been having the same issue for about 1-2 months. Tried uninstalling, logging out, forcing all devices to log out, powering off the phone then reinstalling. No luck. Background app refresh is on.

I've been listening to and loving Pandora since it was the Music Genome Project and been a paid subscriber since they were first offered, and sing Pandora's praises any time a conversation about music or music services comes up. This bug makes Pandora completely unusable for me. Just wanted to put one more tick on the tally for this bug. Hopefully y'all can get it solved soon. I'm a mobile app developer and would be happy to provide testing and/or feedback with Testflight or if you have any more advanced steps than the basic troubleshooting.

Re: iOS: Playback stops when screen is locked

Luis1012 — Thu, 30 May 2024 22:28:11 GMT

Any update on the issue ?? Getting annoyed & not worth paying for this if it continues.

Re: iOS: Playback stops when screen is locked

bigcspecv — Fri, 31 May 2024 01:43:38 GMT

Out of nowhere. No app update. No recent power cycling of the phone. It started working properly. Wish I had something helpful to explain why or how to fix the issue. Hopefully the same happens for you.

Re: iOS: Playback stops when screen is locked

Siz — Tue, 04 Jun 2024 15:27:25 GMT

I’m not connected to AirPlay or Bluetooth. Playback stops as soon as the screen goes black on my iPhone. If I wake the phone the track skips to a random song.

on iOS 17.5.1 and Pandora

2405.1-129-39be9adb

Re: iOS: Playback stops when screen is locked

Atleasttwocha — Thu, 07 Nov 2024 17:45:49 GMT

Mine is now doing this and I’m wondering if in retrospect you’ve somehow determined what may have been your root cause? It doesn’t happen when I’m connected to a power source. But it does when I’m operating on battery. So I’m thinking some sort of time out in either iPadOS or Pandora but I cannot find anything.

Re: iOS: Playback stops when screen is locked

MariaPandora — Thu, 07 Nov 2024 19:52:52 GMT

Hi @Atleasttwocha , sorry for the trouble. Could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Do you have a battery saving feature enabled for Pandora?

Also please let me know how it goes after uninstalling, reinstalling and restarting your phone after that.

Re: iOS: Playback stops when screen is locked

Atleasttwocha — Fri, 08 Nov 2024 00:22:12 GMT

Hello and thank you for the note. It appears to be working now. Thank you. I uninstalled the app and then played around with the power saver settings. In case you are still curious, it is an iPad Pro 13” (M4), using WiFi on my home network. iPadOS 18.0.1.

Pandora version 2409.1.

Re: iOS: Playback stops when screen is locked

bigcspecv — Fri, 08 Nov 2024 14:24:06 GMT

Interesting. I’ll go have a look at my power settings. I get the iOS public betas and when I upgraded to the first iOS 18.1 beta this issue came back. When 18.1 came out of beta I think the issue may have resolved itself again, but it’s hard to tell since I now leave my phone unlocked and turn the screen brightness all the way down most of the time when I listen to Pandora. Not a great solution. I’m on 18.2 beta now. I’ll try locking the screen today and see if the issue comes back.

Music Stops After 30 Seconds of Locking Phone

sarahsarahpearl — Thu, 16 Jan 2025 09:45:51 GMT

For about a month, when I lock my phone Pandora will continue to play, but only for maybe 30 seconds. I open Pandora, the app restarts, and so does the song. It also appears to be doing this while I’m using my phone, as it just shut off and says no music is playing. I can not get through one song. I haven’t changed any settings between Pandora working and not working.

iPhone 15 pro max

iOS 18.1.1

Pandora

version 2411.1-378-b6a9e2f4

Re: iOS: Playback stops when screen is locked

LeonPandora — Thu, 16 Jan 2025 16:12:13 GMT

@sarahsarahpearl Welcome to Community!

I've moved your post to iOS: Playback stops when screen is locked

If you haven't already, please try out the steps described here.

If you continue having troubles, please let me know.

Re: iOS: Playback stops when screen is locked

mike406 — Mon, 14 Jul 2025 20:21:49 GMT

Hello, I also have this issue. It is a constant problem and I am considering canceling my paid membership because this has been ongoing for months with no resolution for iPhone users.

Re: iOS: Playback stops when screen is locked

LeonPandora — Tue, 15 Jul 2025 15:21:59 GMT

@mike406 Welcome to Community!

Sorry to hear you're having troubles. If you haven't already, please try out the steps described here.

If you're still having troubles after trying those steps, could you tell me more about your device?

Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Do you have a battery saving feature enabled for Pandora?

Let me know how it goes.

iOS: Playback stops when screen is locked

gezopete — Wed, 23 Jul 2025 12:03:46 GMT

Similar to several other users: When using my iPhone and playing Pandora everything is fine if the phone screen is not locked. When the screen locks... Pandora quits. When I go back to Pandora, the same song set to play from the beginning. This happens when listening to the phone as a stand alone as well when connected to Airplay and Bluetooth.

iPhone 15 pro

IOS 18.5

Pandora 2506.1.1

Verizon

Re: iOS: Playback stops when screen is locked

MariaPandora — Thu, 24 Jul 2025 16:37:09 GMT

Hi @gezopete , welcome to the Pandora Community!

To keep things tidy I've merged your post with this one: iOS: Playback stops when screen is locked

If you haven't already, please try out these steps:

Uninstall, then reinstall the app- To do this, hold down the Pandora icon on the home screen until all the icons start shaking. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app. Then re-install Pandora via the App Store on the device.
Restart your iPhone after doing this.

Please note that you may need to re-download some of your offline content after reinstalling the app. If you have any trouble with your offline stations after reinstalling, please let us know.

If you continue having troubles, please let me know.