post Membership in iOS

iOS: Tracks skip when phone screen is locked while in Offline Mode

tfazio93 — Wed, 08 May 2024 22:49:35 GMT

I agree, it shouldn’t be this way, we pay for premium and can’t even utilize the off line/downloading features that we need and are paying for. SMH. Probably Apples fault, causing more issues every update it seems.

Any compensation yet? I’m in the exact same boat STILL, months later.

Holy * this issue has been going on a year with no results?!

Moderator Edit: Merged posts and title for clarity

Re: iOS: Tracks skip when phone screen is locked

TannerPandora — Wed, 08 May 2024 22:48:48 GMT

Hi @tfazio93

Welcome to community!

I created a new thread since you mentioned in your post that you can't listen while in offline mode. While this is similar to the previous thread it's a slightly different experience.

I've escalated your post to our Pandora Care team for further assistance. They will respond via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime.

Membership

tfazio93 — Sun, 12 May 2024 12:35:08 GMT

Does anyone know if Pandora can prorate a subscription cancellation. Upset I’m having issues downloading a station or playlist for offline use, the main reason I got premium family, so we can all listen when we have no service. But I can’t fully download my playlists they keep coming up short of actually fully downloading. This makes me angry because this issue has been posted with no real results with the answers provided multiple times. I just want to use the features I’m paying for, or honestly, what’s the point?

Re: Membership

TannerPandora — Mon, 13 May 2024 21:05:45 GMT

Hi @tfazio93

Sorry to hear that you're still having trouble with tracks skipping while in Offline Mode.

I've asked our support team to reach out to you to further assist with your subscription. Please be on the look out for their reply via email.