post Re: iOS: Receiving error when casting to Google devices in iOS

iOS: Receiving error when casting to Google devices

melannbow — Mon, 03 Jun 2024 23:23:32 GMT

For the past two days I have been unable to cast Pandora from either my iPhone or iPad to any Google devices (Chromecast or Google Nest Mini). I get the message "Oops! We are unable to cast at this time." I have followed many troubleshooting ideas but nothing has helped.

Moderator Edit: Changing title for clarity

Re: iOS: Receiving error when casting to Google devices

TannerPandora — Mon, 03 Jun 2024 23:25:54 GMT

Hi @melannbow

Welcome to community!

Sorry to hear this is happening! I'm happy to pass this along to our engineering team. Can you let me know the iOS version and Pandora version you're on?

Thanks!

Re: iOS: Receiving error when casting to Google devices

melannbow — Tue, 04 Jun 2024 00:15:20 GMT

iOS version is 17.5.1 on both iPhone and iPad.

Pandora version is 2405.1.

When I click on the cast icon in the Pandora app and select one of my Google devices (2 Chromecasts or a Google Nest Mini) it briefly connects and then the message appears "Oops! We are unable to cast at this time." I've tried all of the troubleshooting hints on Pandora Help including deleting and reinstalling the Pandora app, removing and re-adding the devices in Google Home, clearing app data, restarting my iOS devices, and nothing has fixed the problem. I am able to cast Pandora from Google Chrome on my laptop but I sure would like to be able to cast from my iOS devices again.

Thank you for your help.

Re: iOS: Receiving error when casting to Google devices

TannerPandora — Wed, 05 Jun 2024 22:43:08 GMT

Thanks for the follow up, @melannbow! (Sorry for the delay in my response.)

I appreciate the additional context with your experience. Sounds frustrating, sorry about that. I've made sure to pass these notes along to our teams for further review. Thanks again!

Re: iOS: Receiving error when casting to Google devices

melannbow — Sun, 09 Jun 2024 12:57:45 GMT

Everything seems to be working again. I don't know what resolved the issue but I'm now able to cast Pandora to my Google devices. Thank you.

Re: iOS: Receiving error when casting to Google devices

TannerPandora — Mon, 10 Jun 2024 18:02:38 GMT

Thanks for the update, @melannbow. Glad to hear it's working for you now. 🙌