post Stations get un-selected in Shuffle mode in iOS

Stations get un-selected in Shuffle mode

Mara — Sun, 29 Mar 2020 16:11:36 GMT

I have to go into the ‘shuffle all’ feature almost every other day because stations become unselected in my shuffle. Im not un-selecting then myself nor have I added new stations.

Moderator Edit: Edited title for clarity

Re: Stations get un-selected in Shuffle mode

AdamPandora — Sun, 29 Mar 2020 16:12:27 GMT

@Mara I recommend running through the troubleshooting steps listed on our help page as they should resolve this issue.

Let me know how it goes.

Re: Stations get un-selected in Shuffle mode

Mara — Sun, 05 Apr 2020 13:55:57 GMT

It did not work. I deleted the app and re-installed. I did select all and saved, then the next day I checked the Shuffle options and several of the stations were unselected.

Re: Stations get un-selected in Shuffle mode

AdamPandora — Sun, 05 Apr 2020 18:28:01 GMT

@Mara Sorry for your continued trouble.

I would like to report this issue to our engineers. Could you tell me more about your device?

Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know.

Re: Stations get un-selected in Shuffle mode

Mara — Sun, 05 Apr 2020 18:51:36 GMT

iPhone X -13.4 , AT&T

Pandora: 2003.2

Re: Stations get un-selected in Shuffle mode

AlyssaPandora — Mon, 06 Apr 2020 13:27:31 GMT

Thanks for providing this helpful info, @Mara.

I'll be sure to share this with our engineering team along with your account info in order to determine what's happening.

Your patience is much appreciated while we look into this! 🎧