post Re: Ads never load when replaying tracks in My Collection

Ads never load when replaying tracks

twhite0790 — Thu, 11 Feb 2021 16:06:02 GMT

so, I have an issue with replaying songs, whenever i try to replay the screen loads to the ad screen and stays on the screen for like 3 seconds and disappears. Can I make this go away?😕

Moderator Edit: Edited title for clarity

Re: Ability to Report / Flag Pandora Library Issues

AdamPandora — Thu, 11 Feb 2021 16:04:19 GMT

@twhite0790 I'd be happy to look into this further.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing when the ad doesn't load?

Thanks for working with me on this. 🤝

Re: Ads never load when replaying tracks

Broken_Red — Sun, 07 Mar 2021 04:48:42 GMT

It happens to me as well and its very annoying.....

Re: Ads never load when replaying tracks

AdamPandora — Mon, 08 Mar 2021 13:25:46 GMT

@Broken_Red Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

If you are on a computer, are you listening from:

A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?

If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing when the ad doesn't load?

Thanks for working with me on this. 🤝