post Re: Shuffle in My Collection

RESOLVED 02/09/22: Error Message: "We're sorry, but we can't find any more music..." when shuffling

Cind3r1 — Thu, 10 Feb 2022 19:50:58 GMT

When I try to Shuffle Stations I get this notice, We're sorry, but we can't find any more music to play on your station right now. Try switching stations.

It used it work and I my stations are checked, so I'm not sure what happened...

Any suggestions?

Moderator Edit: Edited title for clarity

Re: Shuffle

AdamPandora — Mon, 22 Mar 2021 14:54:07 GMT

@Cind3r1 Thanks for writing in and sorry that message keeps popping up.

I'm sure we can get the tunes flowing again. Can you answer a couple questions for me?

Where are you listening (home, work, or on the go)?
Does this only happen when shuffling your stations, or does the error also pop up when selecting individual stations to play?
Is this happening while all of your stations are selected to be shuffled or just some?
1. If only some of them are selected when the error pops up, what are the names of those stations?
Are you using Pandora Modes when experiencing this issue?
Is this happening when on Wi-Fi or cellular data?
Does this occur on all your devices or just one?

If this is happening on one specific device, please send:

Model (i.e. iPhone, Galaxy, etc.):
Operating system (i.e. Android 9 or iOS 13):

This will give me a better sense of what's causing this, and we can go from there.

Let me know what you find out.

Re: Shuffle

Cind3r1 — Mon, 22 Mar 2021 22:51:25 GMT

Hi Adam,

The Shuffle issue occurs on all my PC devices and my I-phone 7, (OS 14.4.1).

The issue appears to only be related to Shuffle, as I can play individual stations.

I have quite a few stations, so it would take way too much time to list them all for you. Most all of the stations are checked to be included in the shuffle. It used to work before, and I don't think I changed anything on my end.

It occurs on wi-fi and cell data.

I don't know what modes you are referring to...

Thank you,

Re: can't find any more music

Cind3r1 — Mon, 22 Mar 2021 22:57:01 GMT

H Adam,

Here's a screen-shot. Shuffle will not work.

Re: Shuffle

Cind3r1 — Tue, 23 Mar 2021 17:13:25 GMT

Hi Adam,

The Shuffle feature still doesn't work on my IPhone, and now Pandora won't play at all on my laptop.

What do you suggest?

David

Re: Shuffle

AdamPandora — Tue, 23 Mar 2021 17:27:38 GMT

@Cind3r1 I have created a ticket with our engineering team and passed along your feedback so they can help look into this further.

I will provide you with an update when I receive more information from them.

Thanks for your patience in the meantime! 🤝

Re: Shuffle

AdamPandora — Wed, 24 Mar 2021 14:23:16 GMT

@Cind3r1 I wanted to follow up on this.

While our engineers are still working on a fix for this, there is a slight workaround you can try out in the meantime.

Try only including 5 stations max when shuffling your stations and that should prevent the error message from appearing.

You can find instructions on how to customize your shuffle settings here.

I understand this is not ideal, however I will make sure to provide you with an update when our engineering team has released a permanent fix for shuffling all of your stations at the same time.

Thanks again for your patience!

Re: Shuffle

Cind3r1 — Mon, 29 Mar 2021 15:50:19 GMT

Deleting all the stations and then putting only 5 stations into the shuffle works, but it's not really a fix. What do you suggest?

Re: Shuffle

AdamPandora — Mon, 29 Mar 2021 17:26:40 GMT

@Cind3r1 Happy to hear that workaround is helping out in the meantime.

Thanks for your patience as our engineering team works on putting out a permanent fix to allow you to shuffle all of your stations at once again.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

lightfighter — Thu, 14 Oct 2021 11:55:20 GMT

I"m getting the same message

I should mention that it is only while listening to the Shuffle station. If I go to other stations, it works just fine.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

AdamPandora — Thu, 14 Oct 2021 11:57:04 GMT

@lightfighter Can you please send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

lightfighter — Thu, 14 Oct 2021 16:19:30 GMT

This is what I get when I turn on the Shuffle Stations (and nothing plays). When I turn Shuffle off and just play any station individually, it works just fine.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

AdamPandora — Thu, 14 Oct 2021 17:58:40 GMT

Thanks for following up, @lightfighter.

I have created a ticket with our engineering team so they can help further investigate.

Thanks for your patience in the meantime!

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

lightfighter — Mon, 15 Nov 2021 23:36:18 GMT

Yes, I never was streaming in Australia. I don't know where that came from.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

AdamPandora — Thu, 18 Nov 2021 12:46:01 GMT

@lightfighter I moved your post back over to your original thread.

To clarify, are you still getting this error message when you attempt to shuffle your stations?

Let me know.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

lightfighter — Fri, 19 Nov 2021 21:47:25 GMT

Yes, I am still getting that message.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

AdamPandora — Sat, 20 Nov 2021 13:23:44 GMT

@lightfighter I was unable to reproduce this issue on my end.

Can you please send me a screenshot of what you are seeing?

Thanks again for the help with this.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

lightfighter — Tue, 23 Nov 2021 12:46:19 GMT

Sure, I only get this error when I turn on the Shuffle Stations.

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

AdamPandora — Thu, 25 Nov 2021 13:29:02 GMT

Thanks for following up, @lightfighter.

I've sent your report over to our engineering team so they can further investigate.

Thanks for your patience in the meantime!

Re: Error Message: We're sorry, but we can't find any more music to play on your station right now.

Sandi2549 — Sat, 05 Feb 2022 19:33:23 GMT

I am getting the same error message on my Win 10 PC and my iPhone, but it is only doing it on "Shuffle" stations. When going to the backstage for shuffle it says I have no likes or dislikes at all.